President/Owner Resume Example CARSTEN's HABOUR, INC., THE HAVEN HOUSE, INC. CAMBRIDGE

PRESIDENT/OWNER

Professional Profile

Proven leader in the care and customer service industries offering expertise in growth strategies, training, team building, vendor and partnership sourcing while owning and operating a successful Senior Care and Assisted Living Facility. Effective manage client and financial accounting for a million-dollar facility, in the highly regulated care and service industry.

Experience

President/Owner
January 2008 to CurrentCARSTEN'S HABOUR, INC., THE HAVEN HOUSE, INC. CAMBRIDGE

Developed and presented the "deal" ensuring the seamless workings of 2 regional banks providing the capital and operating funds to bring the "new" Carsten's Harbour, Inc.
to light, bringing 4 new care units on-line and increasing total beds to 36.
Interview potential residents, determining their viability for integration into the Carsten's Harbour model of care.
Generated the follow-up intake documents ensuring compliance with both state and county guidelines and requirements making the resident's transition to a residential Assisted Living Facility as smooth as possible.
Vendor Negotiations, Partner Sourcing, State and Local Compliance, Quality Improvement Program, Safety OSHA Compliance, Marketing, Customer Satisfaction, both Client & Financial Reporting, Team Building and Employee Training and Retention are all areas that as a successful Owner Operator, that I excel in.
Ensure that both staff (47) and residents' (36) needs are met in a timely fashion, keeping the resident's needs and the company's goals both in perspective, while ensuring a safe nurturing environment for our community all the while managing the company's key benchmarks.

House Manager
January 2006 to January 2008COMMUNITY LIVING OPTIONS － ZIMMERMAN, MN

Key Results: Re-introduced basic medical record organizational procedures to the 5 DD homes in the area.
Working with staff formalized the ongoing steps necessary to maintain record retention showing the necessity of maintaining a clean well organized set of client records; with an accurate calendar attached to same.
Championed the implementation of a formalized balanced diet; demonstrating to staff how easy preparing well balanced meals was vs.
feeding clients by opening a box.

January 1999 to January 2006PRIMARY CARE GIVER － BRAHAM, MN

Primary Caregiver and Medical Staff Liaison.
Key Results: Headed the care team pulling hospital and county care staff together creating a workable care plan for my father, James Kent, ensuring proper medical procedures and ensuring comfort throughout the process.
As the chronic kidney disease progressed and dialysis was required, lead a team of two family members that attended Davita to learn how and brought dialysis to the family home allowing James Kent (father) to go through the process in the comfort of our home.
Maintained a position on James Kent's care team, living in the home, providing the care required for a paraplegic with decreasing circulation, dropping kidney functions and increasing infections to enjoy the comfort of his home and family as he spent his final days here on earth.

Owner Operator
January 1992 to January 1999INTERACTIVE VOICE RESPONSE SYSTEMS － DALLAS, TX

Developing IVR Systems for Majors Firms in Various Industries.

Vice President
January 1989 to January 1992WYNDHAM TRAVEL PARTNERS － DALLAS, TX

Vice President of Administration
January 1986 to January 1989MCI PLANNERS, INC MCI － DALLAS, TX

Client Accounting Manager
January 1984 to January 1986WORLD TRAVEL PARTNERS － NORTHBROOK, IL

Data Processing Manager
January 1981 to January 1984PROFESSIONAL TRAVEL PLANNERS － DALLAS, TX

Education

MN AGING SERVICES, ST. PAUL MN HWS Management Certification, MN AGING SERVICES, ST. PAUL MN Dementia Care CertificationAMERICAN RED CROSS － MN

Associate Provider Pro CPR/First Aid/AED, Instructor - Current DAVITA DIALYSIS, MPLS, MN Dialysis Tech In Home DialysisControl Data Institute of Tech － Dallas Anoka, TX MNProgramming & Data Processing, 1982 J. Scott Kent Resume Page 2 Education ...continued COLLEGE OF ST. THOMAS, ST.PAUL , MN Accounting & Data Processing , 1978 1881 Anoka Ramsey Vo-Tech

Certified Nursing Assistant (CNA) : 1976Emergency Medical Tech (EMT)Summary My skill set as a proven Manager and Owner in service industries provides the foundation to effectively work within your team to both manage and grow your team and your bottom line. I look forward to the opportunity to visit face to face to answer your questions and further explore the possibilities of joining your team.

Skills

Accounting, Assisted Living, basic, Caregiver, CNA, CPR, Client, clients, Customer Satisfaction, Data Processing, DIALYSIS, Employee Training, fashion, Financial Reporting, First Aid, funds, Instructor, IVR, Team Building, managing, Marketing, excel, Negotiations, Nursing, organizational, Programming, Quality Improvement, Safety, well organized

Resume Overview

Companies Worked For:

CARSTEN'S HABOUR, INC., THE HAVEN HOUSE, INC. CAMBRIDGE
COMMUNITY LIVING OPTIONS
PRIMARY CARE GIVER
INTERACTIVE VOICE RESPONSE SYSTEMS
WYNDHAM TRAVEL PARTNERS
MCI PLANNERS, INC MCI
WORLD TRAVEL PARTNERS
PROFESSIONAL TRAVEL PLANNERS

School Attended

AMERICAN RED CROSS
Control Data Institute of Tech
Emergency Medical Tech (EMT)

Job Titles Held:

President/Owner
House Manager
Owner Operator
Vice President
Vice President of Administration
Client Accounting Manager
Data Processing Manager

Degrees

MN AGING SERVICES, ST. PAUL MN HWS Management Certification, MN AGING SERVICES, ST. PAUL MN Dementia Care Certification
Associate Provider Pro CPR/First Aid/AED, Instructor - Current DAVITA DIALYSIS, MPLS, MN Dialysis Tech In Home Dialysis
Certified Nursing Assistant (CNA) : 1976

President/Owner Resume Example

Resume Score: 90%

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