Talented sales and business development professional, who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.
Responsible for managing and overseeing all facets of company wide sales, marketing, advertising, training and development. Created and developed new sales, service and installation procedures. Coached and managed service team that called on 300 + accounts, while directly selling and serving our top 30 major accounts. Increased revenues 38% in the first three years with a minimum of 22% growth each year. Maintained growth and profitability during the 2007-2009 recession. Boosted company efficiency through technology upgrades and process improvements such as scheduling and ticket tracking systems, design and quoting software. Developed and shared best practices across the company for client interaction, system implementation, project management, and documentation. Optimized the overall customer experience through advanced product knowledge, efficiency, and training.
Provided deployment and maintenance of internal systems. Developed division strategy for outside system sales and service. Designed, installed and serviced Definity, Legend and Partner systems. Managed relationship with Lucent Technologies and became a Lucent Business Partner. Emphasized product features based on analysis of customers' needs. Responded to all customer inquiries in a timely manner. Collaborated with members of other departments to complete sales transactions.
1988 - 1992
1992 - 1996
Coursework in Electrical Engineering
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