Detail-oriented, newly certified phlebotomist with extensive knowledge of difficult draws, lab procedures and quality assurance. Skillful and precise in performing venipuncture and capillary punctures. accurately identifying patients every time.
Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Distributed quarterly educational assessments, similar to report cards, to each parent.Maintained daily records of children's individual activities, behaviors, meals and naps.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Delivered prompt, accurate and excellent customer service.Informed customers about sales and promotions in a friendly and engaging manner.Confirmed that appropriate changes were made to resolve customers' problems.
Tutored children individually and in small groups to help them with difficult subjects.Taught after-school and summer enrichment programs.Established positive relationships with students, parents, fellow teachers and school administrators.Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Answered Multi-lined phones,greeting and checking in customers.Verified that information in the computer system was up-to-date and accurate.
Coursework in Medical Laboratory Technology and Venipuncture.
Volunteer, Americorp, 1998-2000
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