I am known for effective leadership, motivational and training skills, empowering individuals, advocating and exceeding expectations. I am seeking a position where I can utilize my skill set to bring immediate value and strength while further developing my career with a strong and reputable organization. Excelled in delivering world class service, uncovering and understanding clients known and unknown needs and finding solutions to those needs. Expertise in leveraging multiple computer based systems. Responsible for sales, operations, quality and client experience goals Routinely exceeded defined goals in a competitive, client centric and high energy environment. Personal Caterer with eight years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.
Food handlers card
Focused and disciplined
High volume production capability
Focus on portion and cost control
Inventory management familiarity
Successfully managed a kitchen staff during high volume dinner services for more than 500 diners each night.Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
BANK OF AMERICAApril 2015 to CurrentPreferred Client Specialist Chandler, AZ
SAFEWAYNovember 2014 to February 2015Cashier / Produce Phoenix, AZ
Provided high-quality customer service in accordance with Safeway's customer service standards and policies and procedures Ensured friendly, courteous and efficient customer service to efficiently resolve customer concerns Operated electronic scanning cash register, and weigh machine, pallet jack and other back room equipment Accurately and precisely managed cash register functions, reconciled cash and coupons, effectively resolved customer returns, exchanges, purchases, final bill and all other transactions handled at the register and in the store Maintained stock and managed produce department, sale items, stock , inventory and assisted in floral department and back room operations.
HOME CARE RESOURCESMarch 2014 to October 2014Care Giver Phoenix, AZ
Provided companionship, conversation, and transportation to appointments Performed housekeeping and laundry duties and prepared meals Assisted with stabilization, transfers, walking, bathing, personal grooming/hygiene toileting and incontinence issues Efficiently documented and reported significant changes in a client's needs or living conditions Administered medications Worked in conjunction with Hospice to assist and comfort both client and family through end of life.
CORINTHIAN COLLEGESSeptember 2011 to February 2014Admissions Representative / Enrollment Support Specialist Tempe, AZ
Efficiently and effectively performed essential customer service for all students in an online setting, including troubleshooting and resolution, accurate documentation of interactions, efficient and confidential handling of accounts, and provided technical support Evaluate and resolve student inquires, issues, and problems and ensure appropriate action is taken to the satisfaction of the student, company and or regulatory agencies Assist with any ADA requests and direct to proper department to review possible accommodation solutions Establish meaningful, long-term relationships with students as a means to create opportunity for students to remain on track throughout their degree program Counsel students about their chosen course of study, ensure students excel in their classes, overcome obstacles, comply with University policies, and achieve their graduation goal Provide basic information, routine guidance and assistance to potential students on matters related to enrollment and the admissions process Uphold enrollment standards by complying with related governmental regulations and standards of accreditation Counsel students about their chosen course of study, ensure students excel in their classes, overcome obstacles, comply with University policies, and achieve their graduation goal Serve as liaison between the student and the University including University school policies and practices.
BIG LOTSMarch 2011 to October 2011Store Associate Phoenix, AZ
Cashiering, end of night register reconciliation and vault deposits.
Truck unloading, stocking, ticketing, merchandise sorting, and merchandise recovery.
Setting up and breaking down seasonal merchandise displays.
UNIVERSITY OF PHOENIXDecember 2006 to November 2010Enrollment Counselor / Academic Counselor Phoenix, AZ
Efficiently and effectively performed essential customer service for all students in an online setting, including troubleshooting and resolution, accurate documentation of interactions, efficient and confidential handling of accounts, and provided technical support Responsible for advising, counseling, and enrolling undergraduate and graduate students in various graduate, undergraduate and certificate programs Establish meaningful, long-term relationships with students as a means to create opportunity for students to remain on track throughout their degree program Develop academic plans for degree or certificate completion, following standardized University guidelines and procedures Facilitate Graduation Team meetings and manage team to ensure students receive the necessary services aiding in their success Counsel students about their chosen course of study, ensure students excel in their classes, overcome obstacles, comply with University policies, and achieve their graduation goal Provide academic advisement and management for all new and continuing students throughout their academic program Serve as liaison between the student and the University including University school policies and practices regarding course selection, classroom operations and degree completion Personal Caterer/Proprietor (Sept-2010 - present) Kepi's Catering, AZ (602)402-8971 Creatively developed new and innovative dishes for celebrations, parties, galas and events Knowledgeable of ingredients and how to use them in an effective and delicious way Excellent hand-eye coordination with knives and excellent technique when cutting and preparing food Expertise with sense of taste and smell creating and serving delicious food Excellent time management skills Strong business acumen allowing a balance between expenses and profits, through effectively managing kitchen staff, minimize waste, and ensuring the kitchen runs smoothly.
INFONET SERVICES CORPORATIONJuly 2000 to August 2005Communications Network Analyst El Segundo, CA
Utilize 15+ years of extensive leadership experience to incorporate outstanding business, financial and technical goals, to deliver exemplary performance results even in the most demanding, controversial and complex assignments Spearheaded all aspects of operations and functions surrounding strategic planning, business continuity, disaster recovery, and quality assurance ISO 9001:2000 / compliance programs Coordinated, directed and oversaw the design, development and implementation of IT / telecommunications project plans on local and global scales Expertly functioned as a communication liaison between employees and executive management on culture related issues offering recommendations, which improved the culture and working environment locally and globally Management capabilities encompassing Systems Analysis and Documentation, Procedure Design, Information Flows, Billing Dispute Resolution, and Quality Improvement Processes and Procedures Implemented Life Cycle Management techniques to streamline company process and procedures resulting in department cost savings and efficiency Successfully served as a technical liaison between employees and local service providers in regards to 1MB, ISDN and DSL services Strategically designed and implemented an effective disaster recovery plan for job critical departments Assisted in the development of global networking databases housing proprietary networking data; Siebel, and expense and procurement system Oracle 11i resulting; subsequently serving as a Subject Management Expert for Integration and Provisioning Designed and implemented vendor dispute procedures resulting in resolution to a high dollar-billing dispute with prominent network provider and high dollar asset recovery claim Maintained accurate documentation for the Department Quality Management Program Experienced with procurement and acquisitions, effectively wrote, bid and secured, State and Governments contracts, including the nation's two largest programs, California's Deaf and Disabled Telecommunications Program and Florida's Telecommunications Relay, Inc.
program Proficiently provided telecommunications training for Deaf and hard of hearing equipment Collaborated with third party vendor producing text and video training materials to end users Provided ADA training to various State and Government agencies across the United States ensuring ADA compliance.
University of Phoenix, Phoenix AZJun-2009Master of Science: PsychologyPsychology
Associate of Occupational StudiesLe Cordon Bleu, Scottsdale AZ (May-2006 - Jun-2008):Escoffier Honor Society
University of Phoenix, Phoenix AZJun-2006Bachelor of Science: Business ManagementBusiness Management