Dedicated and focused Data Manager who excels at organizational skills and time management, prioritizing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Developed, implemented and monitored programs to maximize customer satisfaction. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Ensured that proper call procedures where followed.
Ensuring that confidentiality of customer information was maintained.
Implementation of new working procedures in the operation process.
Received and direct calls relaying conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality. Plan, coordinate and organized various meetings. Ensured proper filing of pertinent documents. Assessed the needs of the client and directed them to the proper services in order to address their concerns. Created and reviewed information for accuracy.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed the day-to-day calendar for the company's director.
Forwards information by receiving and distributing communications, collecting and mailing correspondence, copying information.
Maintains supplies by checking stock to determine inventory levels, anticipating requirements, placing and expediting orders, verified receipt, stocked items, delivered supplies to work stations. Maintained equipment by completing preventive maintenance, troubleshooting failures, calling for repairs, monitoring equipment operation. Served as backing-up receptionist; answering questions, forwarding messages. Enhances organization reputation by accepting ownership for accomplishing new and different requests.
Reviewed time sheets and administered payroll. Prepared and processed payroll for accuracy, along with distributing of checks. Managed and maintained filing system and database for accuracy. Prepared memos and correspondence regarding leave times and balances.
Provided administrative support to staff associates composing letters and memos, administered payroll, invoices and billing. Planned, scheduled and coordinated various workshops. Scheduled meeting and travel arrangements for staff. Maintained filing systems.
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