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pramerica resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Detail oriented and self-motivated professional with skills and expertise in property management and leasing, and executive administrative support operations. Passionate in hospitality and services Possess excellent written and verbal communication skills with the ability to build long-lasting relationships; bilingual (Spanish/English). Demonstrate superior customer service skills with a positive, patient, and helpful attitude. Quickly learn new software and technologies. Knowledgeable in the use and application of Yardi. Focused Administrative Assistant versed in managing digital filing systems and client accounts. Brings nine years of excellent industry performance and well-developed clerical skills. Successful in vendor relations, supply management and cost control.

Skills
  • Proficient in
  • Microsoft Office, Excel, Outlook, Word.
  • Microsoft Word
  • Yardi
  • Property Leasing
  • Office Management
  • Property Management
  • Microsoft Outlook
  • Fair Housing Regulations
  • Business Management
  • Environmental Services
  • Personal Assistant Experience
  • Event Planning
  • Payroll
  • Active Listening Time Management
  • Critical Thinking
  • Judgment and Decision-Making Customer and Personal Service
  • Complex Problem-Solving Administration and Management
  • Coordination /Persuasion
  • Staff Training
  • Training and Development
  • Special Events Planning
  • Records Management
  • Teamwork and Collaboration
  • Hospitality
  • Managerial
  • Luxury Residential
  • Concierge's
Experience
07/2022 to Current
Operations Manager Advance Auto Parts Central Falls, RI,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Demonstrated product features to align with customer needs.
  • Created and implemented store displays, promoting sales and growth.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Collected payments and provided accurate change.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after memberships were purchsed to assess quality service and customer satisfaction.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Swept, mopped and sanitized.
  • Spot-cleaned glass surfaces and windows with cleaning solutions.
  • Measured and mixed detergents with water for use in commercial cleaning.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Presented performance and productivity reports to supervisors.
  • Conducted employee observations and documented findings.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Published customer satisfaction results from feedback forms and correspondence.
07/2022 to 11/2023
Pramerica Thies And Talle Management Chisholm, MN,
  • Communicated vision, plans and goals effectively to bring sales representatives on-board and drive success.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Increased sales from various channels.
  • Communicated with clients to understand needs and identify best policies for each case.
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Upsold products to policyholders and potential new clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Offered policy guidance and management to promote asset protection.
  • Researched strengths and weaknesses of competitors to develop strategies for increasing new business.
  • Exceeded company sales goals for new policies.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Strengthened traceability by developing organization systems for keeping records, reports and agendas.
08/2022 to 10/2023
Recruiter Aimbridge Hospitality Terre Haute, IN,
  • Explained job duties, compensation and benefits to potential candidates.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Facilitated job application processes for qualified candidates.
  • Advertised and promoted open positions using social media.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Supported hiring efforts.
  • Worked with senior leadership to develop comprehensive recruitment strategies.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
03/2020 to 08/2022
Customer Service Sales Planned Lifestyle Companies City, STATE,
  • Developed positive relationships with customers to ensure medical safety and business growth
  • Delegated a high level of customers satisfaction and meeting aggressive business goals
  • Purchased the products to have a better understanding of how the products work
  • Held zoom meeting overviews introducing our clients to the company
  • Organized and allocated items for customers
  • Analyzed the individual needs for each client by conducting research and personalized back up orders
  • Promoted safety and regularly managed the delegation of the task in my team setting.
  • Called potential customers to assess business needs and present value propositions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Met with each associate to establish realistic monthly sales goals.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Used video conferencing solutions to communicate and train personnel in remote offices.
  • Recruited, hired and trained several employees for marketing and sales department.
06/XXX8 to 07/XXX9
Leasing Specialist Company Name City, State,
  • Leased apartments and aggressively sold products and services of the property to which they were assigned; developed, refined, and effectively implemented excellent telephone and personal sales skills
  • Conducted site tours, effectively sold to prospects, and leased apartments; worked to optimize occupancy limits, while maximizing an effective lease renewal program
  • Collaborated with property management staff to develop and implement sales and marketing strategies, including corporate outreach
  • Increased property traffic levels, maintained closing ratios, and achieved/exceeded budgeted occupancy percentages, prepared various lease related paperwork in an accurate and timely manner
  • Reviewed lease documents with new and existing residents, ensuring documents were completed prior to resident modern; followed policies and procedures regarding qualifications, screening, and acceptance of applicants for residency; followed property lease renewal program; maximized resident renewals
  • Assisted in management of day-to-day operations of the apartment community; worked with director of operations, leasing, maintenance staff to direct efforts to on-site staff to ensure apartments were ready for move-in and maintained in a satisfactory manner
  • Maintained company customer service standards; responded to resident requests and worked with residents to minimize and resolve resident problems and complaints; followed through to ensure issues were resolved
  • Maintained prospect, traffic, and leasing data, and assisted with monthly closing as required.
04/XXX1 to 06/XXX8
Lead Concierge Company Name City, State,
  • Supervised a staff of 100 employees; assisted in coordinating day-to-day operational duties, providing guidance and direction on front desk tasks; developed and assisted in training procedures and schedules
  • Processed Certificate of Insurance for moves and/or furniture deliveries, examined floors for damages pre and post move and documented arrival and departure times
  • Verified accuracy of shipments and recorded discrepancies, inspected shipments for damages or defects
  • Coordinated monthly meetings to update staff on policies and adjustments to improve customer service
  • Addressed questions or concerns from prospective or current residents and families, and aided management in the handling of conflicts in a timely manner
  • Promoted programs, outings, and events, encouraging participation; helped register residents and guests
  • Managed business office responsibilities, accounts receivables, and payroll, and answered a high volume of calls daily; developed relationships with vendors to fulfill requests
  • Partnered with environmental services in monitoring building cleanliness, visual presentation, state of repair, and security, responding to needs accordingly.
Education and Training
Expected in 04/2022 to to
Real Estate Licensing Course: Real Estate
Hudson County Schools of Technology, - Union City, NJ,
GPA:
Expected in 01/2007 to to
High School Diploma:
Hudson County Schools of Technology, - North Bergen, NJ
GPA:

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Resume Overview

School Attended

  • Hudson County Schools of Technology,
  • Hudson County Schools of Technology,

Job Titles Held:

  • Operations Manager
  • Pramerica
  • Recruiter
  • Customer Service Sales
  • Leasing Specialist
  • Lead Concierge

Degrees

  • Real Estate Licensing Course
  • High School Diploma

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