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Practice Representative Front Desk Lead Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Efficient and attentive patient service representative team lead with ample experience managing patient charts, processing payments and scheduling procedures. Detailed patient advocate motivated to support rapid customer journey to wellness. Medical coding expert with extensive knowledge of insurance languages and billing channels for optimal patient savings. Skilled at assisting with smooth and efficient payroll operations. Experienced in processing weekly payroll for up to 4 employees. Knowledgeable about gathering data, uncovering problems and developing proactive solutions.

Skills
  • Customer service-oriented
  • Attention to detail
  • Excellent communication skills
  • Active listening skills
  • Multitasking skills
  • Computer literate
  • Skilled problem solver
  • Strong work ethic
  • Excellent planner/coordinator
  • Able to learn quickly
  • Works well under pressure
  • Flexible
  • Deadline-driven
  • Motivated team player
  • Excellent communication
  • Microsoft PowerPoint
  • Maintaining files
  • Excel proficiency
  • Examining information
  • Data entry
  • Leadership
Experience
Practice Representative Front Desk Lead, 03/2017 to Current
Cort Business Services Minneapolis, MN,
  • Supervising the front ensuring the patient flow runs smoothly, minimizing wait time and support for front desk.
  • Timekeeping for the front desk representatives.
  • Keeping track of overtime, submitting timecards on time each week
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Ran credit card batches and balanced deposits on daily basis.
Patient Service Ambassador Front Desk Supervisor, 06/2014 to 03/2017
Boston Eye Group City, STATE,
  • Greeting patients, scheduling appointments, registering patients, answering phones, verifying insurances, and other daily task.
  • Within the year was promoted to front desk supervisor, some task include but are not limited to:.
  • Assigning daily task to front desk staff.
  • Running monthly/daily clinic reports.
  • Making the weekly schedule for front desk staff.
  • Training new front desk employees with our software (including traveling to two other office locations to train).
  • Completing quarterly bonuses for front desk staff SALE SUPPORT LEAD/ SEASONAL KEY HOLDER LIMITED BRANDS VICTORIA’S.
Sale Support Lead/ Seasonal Key Holder, 12/2008 to 01/2014
Victoria Secret City, STATE,
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Customer Service Representative, 01/2011 to 05/2011
Simon Property Group City, STATE,
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answered customer telephone calls promptly and in an appropriate manner.
Education and Training
Associate of Science: SCIENCE BUSINESS ADMINISTRATION, Expected in 2011
to
MASSACHUSETTS BAY COMMUNITY COLLEGE - Wellesley Hills, MA,
GPA:
  • Graduation year 2011
  • Member of the Business Club
  • Coursework in Business Administration, Communications and Accounting
  • Microsoft PowerPoint certification training
  • Coursework in Operations and Management
  • Dean's List, fall, 2011

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Resume Strength

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  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • MASSACHUSETTS BAY COMMUNITY COLLEGE
Job Titles Held:
  • Practice Representative Front Desk Lead
  • Patient Service Ambassador Front Desk Supervisor
  • Sale Support Lead/ Seasonal Key Holder
  • Customer Service Representative
Degrees
  • Associate of Science

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