practice manager ii resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

  • Policy and Procedure Development
  • HIPAA Compliance
  • Staff Management
  • Strategic planning
  • Patient service
  • Managerial experience
  • Emergency response procedures
  • Physical therapy experience
  • Team Leadership
  • Healthcare Administration
  • Medical Practice Management
  • Patient Relationship Management
  • Training Program Implementation
Work History
07/2019 to Current
Practice Manager II Advantage Dental Hillsboro, OR,
  • Oversees the efficiency of billing, receivables, and reimbursement operations.
  • Analyzes and presents accounts receivable and financial reports to the physicians monthly—explains the specific financial impact of each.
  • Develops and revises an annual practice budget.
  • Completes a full analysis of the fee schedule annually, to maximize reimbursement.
  • Manages all staffing needs—screens all applicants, suggests hiring of non-clinical office staff and conducts performance reviews.
  • Conducts performance appraisals, and approves merit increases for staff.
  • Completes and updates personnel files—ensures required forms are completed.
  • Submits payroll hours for payroll processing bimonthly—verifies accuracy and completeness of employee time.
  • Develops and maintains relationships with key hospital management.
  • Implements/monitors patient satisfaction survey—presents results monthly.
  • Oversees the development/maintenance of a practice information brochure and a practice website.
  • Coordinates strategic planning sessions for the entire physician group annually.
  • Ensures office is opened and closed daily, according to protocol.
  • Ensures consistent collection of payment at time of service.
  • Reviews daily reports and ensures check-out staff accurately completed the daily close.
  • Oversees all cash handling—makes the deposit daily.
  • Maintains and suggests improvements to physician(s) schedules; ensures the changes are entered into the computerized scheduling system.
  • Acts as the in-house "information chief" and interfaces with the Information Technology regularly to solve problems, install updates, assess network or hardware needs, and request customized reports and services.
  • Maintains patient confidentiality; complies with HIPAA and compliance guidelines.
  • Performs all other tasks as required.
04/2017 to 07/2019
Clinical Operations Supervisor Cvph Medical Center Plattsburgh, NY,
  • Assisted in development, review and revision of standard operating policies and procedures in collaboration with senior management.
  • Direct day-to-day administrative and operational functions for 3cardiology medical providers, providing guidance and leadership to over 12 employees across more than 4 departments.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
02/2013 to 04/2017
Team Lead Exercise Physiologist Catholic Health Initiative Elkhorn, NE,
  • Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration.
  • Analyzed and prepared Holter monitor and event monitor reports for cardiology interpretation, using advanced skills in arrhythmia detection and interpretation.
  • Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
  • Delivered exercise guidance to patients recovering from heart attack, lung cancer, stroke and other major health crises to rebuild strength and endurance.
  • Worked with cardiac patients to develop exercise recovery plans, deliver education on exercise and nutrition, and monitored physical endurance and progress.
  • Operated isokinetic and isometric strength, balance, ECG and gas exchange analysis system physical performance testing equipment to conduct neuromuscular function and cardiopulmonary fitness assessments.
  • Developed risk factor modification strategies, counseling plans and nutrition education for cardiac patients.
09/2012 to 02/2015
Exercise Physiologist Newberry County Memorial Hospital City, STATE,
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
Expected in 04/2018 to to
Graduate Certificate : Business Management
Walden University - Minneapolis, MN
Expected in 03/2017 to to
MBA: Healthcare Administration
Walden University - Minneapolis, MN
Expected in 08/2012 to to
Bachelor of Science: Exercise Science
Lander University - Greenwood, SC
Additional Information
  • LICENSURE, REGISTRY OR CERTIFICATION , Business Management Certified Cardiographic Technician Basic Life Support Certified

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Resume Overview

School Attended

  • Walden University
  • Walden University
  • Lander University

Job Titles Held:

  • Practice Manager II
  • Clinical Operations Supervisor
  • Team Lead Exercise Physiologist
  • Exercise Physiologist


  • Graduate Certificate
  • MBA
  • Bachelor of Science

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