practice manager administrator resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation. Insightful [Job Title] with [Number] years of progressive experience managing busy healthcare facilities. Deliver positive patient experience through administration of top-quality care. Skilled in conflict resolution, records oversight and [Skill]. Reliable Practice Manager offering [Number] years of experience working in busy, customer-driven environments. Detail-oriented Medical Consultant with proven history of building partnerships with clinicians to make practices profitable. Adept in creating and implementing innovative business solutions to achieve [Result]. Seeking employment with practitioner in [Type] industry. Professional Medical Consultant with [Number] years of experience managing [Specialty] medical practices. History of strong project management skills to deliver [Result]. Highly knowledgeable and skilled in [Name of software] EMR software.

  • Marketing
  • Workforce Management
  • Hiring medical personnel
  • Strategic business planning
  • Insurance billing
  • Managing files and records
  • Patient engagement
  • HIPAA and OSHA regulations
  • Insurance Verification
  • Policy and procedure development
  • Medical practice oversight
  • Payroll administration
  • Patient relations
  • Transcription
  • Medical software applications
  • Healthcare coding competency
  • Knowledge of HIPAA regulations
  • Knowledge of medical terminology
  • Patient scheduling
  • Medical billing
  • Understands medical procedures
07/2000 to Current
Practice Manager/Administrator Francisan Health La Porte, IN,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
  • Assisted with development of regulatory compliance systems.
  • Complied with OSHA and HIPAA regulations.
  • Ordered all supplies needed and kept tabs on inventory levels.
  • Supervised daily operations of [Number] physician practice, overseeing [Number] staff members across all departments.
  • Coordinated and organized patient records for maximum efficiency.
  • Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
  • Consulted with clinicians to develop business strategy.
  • Created and implemented policies and procedures for effective practice management.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Addressed any patient or team member concerns immediately.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Communicated with patients with compassion while keeping medical information private.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Implemented methods to reduce overhead and increase productivity, cutting monthly costs by [Number]%.
  • Responded proactively to concerns and questions by acting on patient feedback.
  • Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
  • Delivered income records, balance sheets and [Type] documents to board to keep executives informed of all potential financial issues.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, [Task] and [Task].
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Used [Type] software to process patient payments and update accounts.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Registered patients and scheduled appointments.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assisted with referrals and prepared medical records for patients.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Performed medical transcription duties.
  • Maintained confidentiality of records relating to clients' treatment
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
  • Collected information, verified insurance and collected co-payments for average of [Number] patients each day.
08/1989 to 06/1993
Medical Secretary Nursecore Austin, TX,
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Updated patient financial information to promote accurate record keeping.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Transcribed over [Number] daily meetings and appointments using [Software] and organized documents for streamlined office functionality.
07/1993 to 2005
Medical Billing and Collections Specialist Princeton University Staff Boston, MA,
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Reviewed medical claims for accuracy and issues.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Submitted claims to insurance companies.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Collected, posted and managed patient account payments.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
2005 to 2007
Medical Assistant Hudson Valley Surgical Group, LLP City, STATE,
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Used [Type] software to process patient payments and update accounts.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Assisted back office patient processes to reduce customer wait time by approximately [Number]%.
Education and Training
Expected in 05/1993 to to
BBA: Business Management
Pace University - Pleasantville, NY,

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Resume Overview

School Attended

  • Pace University

Job Titles Held:

  • Practice Manager/Administrator
  • Medical Secretary
  • Medical Billing and Collections Specialist
  • Medical Assistant


  • BBA

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