Management, supervisory or other opportunity compatible with my educational background and work experience Quick study, computer literate, outgoing team player with several years of supervisory experience in search of right new and exciting opportunity! I am currently employed as a Patient Operations Manager. Have strong interpersonal and problem solving skills and have an exceptional background customer service and communications skills with a strong understanding state and federal regulations and policies.
Education and Training
Columbia College SC, ColumbiaChild and Family Studies Bachelor of Arts (BA)GPA: GPA: 3.0Child and Family Studies GPA: 3.0
Capella University Health Care Operations Masters of Health Care AdministrationGPA: GPA: 3.3Health Care Operations GPA: 3.3
Quick study, computer literate,
outgoing team player with several years of supervisory experience in search of
right new and exciting opportunity! Strong interpersonal and problem solving
skills and have an exceptional background customer service and communications
skills with a strong understanding state and federal regulations and policies.
Can read Spanish on an intermediate level and am proficient in Microsoft
Office (Word, Excel, Power Point and Publisher), McKesson (Star Navigator)
and GE Centricity, Cerner, Epic and Meditech (Electronic Medical Record).
January 2013 to January 2016
Greenville Health SystemClinton, SCPractice Manager
Currently working as the Practice Manager of four practices under for the University Medical Group which is part of Greenville Health System.
I am responsible for the daily operations of the physician practice to include the provision of quality services to patients, the promotion of teamwork among the staff, maintenance of the building and equipment, compliance with all applicable policies and procedures and operating within the approved budget.
Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually.
Evaluated patient care procedural changes for effectiveness.
January 2012 to January 2013
Lexington Medical CenterIrmo, SCSupervisor of Patient Access
As the Supervisor of Patient Access for the Lexington Medical Center Urgent Care located in Irmo, SC.
I was responsible for the daily operations of all functions and serves as the liaison between the main campus and the facility.
Perform patient registration function when needed to ensure wait times are kept to a minimum Ensure QA on registrations for all areas of Registration Provide continuous training for and communicates changes to existing employees Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels Follow-up on patient complaints promptly Implement and promote excellent customer service Interview, hire, evaluate, and counsel Patient Access staff members and train new employees in all aspects of their assigned job Perform evaluations in a timely manner Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner Complete monthly reports to the Director Responsible for Dept.
Operations Report, FTEs and Operating budgets.
January 2007 to January 2012
University School Of MedicineSCAdministrative Coordinator
During my time at The Family Medicine Center as the Patient Operations Manager I was able provide excellent customer service and oversee the daily management of the practice.
Manage the front desk operations of patient appointments, registration and check out.
Train and manage front desk staff to ensure efficiency and the highest level of customer service.
Establish clear and open channels of communication between all clinical operations staff and help serve as a liaisons.
Draft and implement policies and procedures.
Supervise the collection of copayments prior to their visit and patient balances after visits.
Account for money collected after each day of patient care.
January 2005 to January 2007
Walter Reed Army Institute of Research, Fort JacksonSCResearch Assistant
Was responsible for assisting the senior researchers in the clinical trial.
Responsible for collecting, interpreting, analyzing and compiling data; preparing records and reports.
Responsible for handling clerical work of the researchers;.
Helping and providing support in publishing their work; responsible for managing time for the research.
Achieved Level III Patient Centered Medical Home Recognition from NCQA at Advanced Family Medicine.Successfully implementing the Centering Model of Care at Carolina Women's Center. recognized by the Palmetto Health Family Medicine Residency program for Outstanding Service during my time as the Patient Operations Manager at USC School of Medicine/Palmetto Health Family Medicine Center.