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practice manager resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Practice Manager with 16 years of experience in the healthcare industry offering a wealth of experience in patient relations and personnel management. Well-versed in revenue cycle management, insurance billing and terminology, accounts payable, and accounts receivable.

Skills
  • Leadership
  • CPT and ICD-10 Codes
  • EHR Experience (Valant IO)
  • Proficient in MS 365, QuickBooks, & Google Suite
  • Ability to prioritize tasks for maximum efficiency
  • Excellent customer service skills
  • Stellar written and verbal communication skills
  • Independent problem-solver
Work History
08/2016 to Current Practice Manager Hackensack University Medical Center | Teterboro, NJ,
  • Managed team of up to 10 office staff between two offices.
  • All HR functions, including hiring, orientation, employee evaluations, and maintenance of personnel files.
  • Revenue Cycle Management.
  • Accounting, budgeting and financial reporting.
  • Payroll
  • Oversight of all insurance and patient billing.
  • Interpretation and account application of ERAs and EOBs.
  • Contracts
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Oversight of audits and monitoring activities.
  • Consulted with healthcare professionals on business decisions.
  • Workflow evaluation and development.
  • Creation of training materials.
  • Approve quotes from vendors and contractors.


06/2008 to 08/2016 Accounts Receivable & Billing Specialist Ats Services Inc. | Milwaukee, WI,
  • Created and submitted between 60 and 100 insurance claims daily.
  • Post insurance payments and make adjustments accordingly.
  • Correct and resubmit rejected claims.
  • Obtained pre-authorizations and verified benefits.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Conducted financial and insurance reports of payors to determine necessary actions for overdue or credited accounts.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Optimized organizational systems for payment collections, AR, deposits and recordkeeping.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Responded to customer concerns and questions on daily basis.
  • Generated invoices upon receipt of billing information and tracked collection progress.
Education
Expected in 05/2006 to to Associate of Arts | Liberal Arts Eastern Iowa Community College District, Davenport, IA GPA:

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Resume Overview

School Attended

  • Eastern Iowa Community College District

Job Titles Held:

  • Practice Manager
  • Accounts Receivable & Billing Specialist

Degrees

  • Associate of Arts

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