Practice Coordinator Resume Example
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PRACTICE COORDINATOR
Professional Summary
Reliable and enthusiastic administrative offering 10 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 17-member staff. Motivated administrative support with understanding of customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.
Motivated administrative support with understanding the processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.
Skills
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Work History
Practice Coordinator06/2018 to Current
Brigham And Women's Hospital – Chestnut Hill , MA
Brigham And Women's Hospital – Chestnut Hill , MA
- Communicated with patients, ensuring that medical information was kept private
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Discussed medical histories with patients in effort to provide most effective medical advice
- Called insurance companies to get precertification and other benefits information on behalf of patients
- Worked with medical teams, patients and families to implement effective treatment plans
- Organized clinical documentation, treatment plans, and referrals
- Maintained excellent attendance record, consistently arriving to work on time
Senior Administrative Assistant06/2015 to 06/2018
Xator – Fort Lewis , WA
Xator – Fort Lewis , WA
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Coached new employees on administrative procedures, company policies and performance standards
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Organized paperwork such as charts and reports for office and patient needs
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Supported providers in outpatient medical office through coordinating all administrative operations
Special Needs Bus Driver09/2009 to 05/2015
First Student – Bartonville , IL
First Student – Bartonville , IL
- Obeyed federal, Massachusetts and local traffic laws and regulations to enable safe transportation outcomes for participants
- Transported passengers safely along prescribed routes according to tight schedules
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety
- Performed bus driving duties while keeping student safety in mind to maintain good safety record
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules
- Maintained excellent attendance record, consistently arriving to work on time
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Administrative Assistant01/2001 to 09/2009
William Demant Holding A/S – Tyler , TX
William Demant Holding A/S – Tyler , TX
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Organized paperwork such as charts and reports for office and patient needs
- Completed skilled administrative work to support all office staff and operational requirements
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Responded to correspondence from insurance companies to verify patient's coverage
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Obtained payments from patients and scanned identification and insurance cards
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Scheduled, rescheduled and handled cancelled appointments for patients
Education
GED06/1986Billerica Memorial High School-
City,
State
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 17 staff members.
Certifications
- First Aid/CPR Certified
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Resume Overview
School Attended
- Billerica Memorial High School
Job Titles Held:
- Practice Coordinator
- Senior Administrative Assistant
- Special Needs Bus Driver
- Administrative Assistant
Degrees
- GED 06/1986
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