Practice Administrator/RN, 04/2012 to CurrentSaint Francis Medical Center － Cape Girardeau, MO
Business Office Manager, 05/2011 to 04/2012Saint Francis Medical Center － Cape Girardeau, MO
Work with Director and physicians to provide reimbursement information, billing and audits that are related to compliance, providing feedback through daily work and specific audits done monthly or quarterly.
Coordinate the daily work activities of 8 direct employees based on production needs.
Meet finance's expectations by ensuring accurate billing, maximizing reimbursement, thus meeting the department's expectations in relation to billing, coding and reimbursement collection.
Update providers of changes in policy, coding or other important items.
Educate physicians and staff on billing compliance.
Work with staff to seek opportunities for improvement.
Promote "we" thinking within the organization, promote teamwork between and among departments, and celebrate team accomplishments.
Manage, train and educate new and ongoing staff.
Ensure personnel schedules are thorough and timely.
Perform performance evaluations of employees using established policies and guidelines.
Completed evaluations reflect accurate assessment of employee's performance.
Responsible for accurate word processing, reports, correspondence, and filing of all documents essential to physician practice.
Assist other staff with day to day operations as needed to ensure that the office runs smoothly.
Receptionist/Biller/Coder, Cape Gastroenterology Specialists, 03/2009 to 05/2011Saint Francis Medical Center － Cape Girardeau, MO
Responsible for registration of patients, coding of charges, billing, insurance, and daily reconciliation of accounts.
Timely and accurately keyed procedures, diagnosis, and charges for all office, inpatient, and outpatient procedures.
Worked with physicians and practice manager to provide reimbursement information that related to billing, coding, and reimbursement collection.
Scheduled and registered patients.
Verified all paperwork was filled out by patient in accordance to hospital standards.
Accurately keyed any new patient demographic or insurance information into account.
Interface with patients and family members.
Assisted in scheduling and ordering tests as requested by physician or nurses.
Coordinated and assisted other staff with day to day operations as needed to ensure that the office ran as smoothly as possible.
Vice President/Owner, 09/2002 to CurrentProTech Diesel Repair, Inc － Scott City, MO
Directed the initial start up of the business.
Included acquisition of property, buildings, equipment, financing, marketing, permits, licensing, and administrative implementation.
Coordinate daily work activities of approximately 20 employees.
Oversee all personnel, accounting, purchasing, payroll, account receivables, accounts payable, health insurance, worker's compensation insurance, company policies and the overall organization and function of the company.
Supervise daily charges posted, monies collected, and daily reconciliation of all accounting is accurate ensuring financial expectations are met.
Manage selection process of prospective personnel, direct interviews, and oversee hiring of personnel.
In addition, conduct exit interviews and process terminations according to company policy.
Responsible for ensuring all reports, correspondence, and documentation essential to the operation of the company is filed with state and federal agencies in accordance to Missouri Law.
Currently serve on the Board of Directors of ProTech Diesel Repair, Inc.
Claims Analyst, 04/1998 to 05/2003Blue Cross Blue Shield of Missouri － Cape Girardeau, MO
Responsible for accurately processing medical and facility claims according to patient's benefits and contracts.
Administered benefits for our members with foreign claims.
This included obtaining translation of the claim to English, obtaining currency exchange information to convert the monies from foreign currency to American currency.
Adjust claims when processed incorrectly and provide member with information as to the status of the adjustment, any monies owed to them, or reprocessing of the claim to the provider or facility.
Education and Training
Associate of Applied Science Degree:Nursing,2015Southeast Hospital College of Nursing and Health Sciences － Cape Girardeau, MONursing
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Companies Worked For:
Saint Francis Medical Center
ProTech Diesel Repair, Inc
Blue Cross Blue Shield of Missouri
Southeast Hospital College of Nursing and Health Sciences