Practice Administrator, 09/2017 to Current CYPRESS CREEK CHIROPRACTIC AND WELLNESS – Wesley Chapel, FL
Increased clinic's annual revenue by 11% from 2017 to 2018 by placing a greater emphasis on patient retention; not just patient acquisition.
Decreased clinic's total expenses by 3% from 2017 to 2018 by implementing cost controls and eliminating unnecessary expenditures.
Increased clinic's net profit by 122% from 2017 to 2018.
Reduced account receivables aged 60 days or more from an average of 25% to 4% by streamlining billing and collection procedures.
Tripled the number of 5-star Google reviews in one year by implementing "Patient Service Excellence" initiatives.
Fostered a high performance culture focused on achieving results by designing and implementing a key performance indicator scoreboard to track essential metrics and statistics Key Responsibilities Provide leadership, guidance, and coaching to direct reports, including chiropractic physician, mid-level provider and 5 administrative staff.
Plan and lead weekly clinic operations training sessions as well as team meetings to review goals and metrics.
Maintain adherence to compliance standards, including HIPAA, OSHA, AHCA, Department of Health, etc.
Director of Sales & Marketing, 11/2016 to 09/2017 ESSENTIAL INTEGRATIVE MEDICINE – Tampa, FL
Implemented new medical services for the clinic, including: stem cell therapy, hormone replacement, IV hydration therapy, and weight loss programs.
Managed sales of all new services Established the design for a new website, resulting in increased functionality and web traffic.
Negotiated lower price points with medical supply and laboratory vendors, including: Quest, McKesson, Allergan, and local compounding pharmacies, resulting in increased sales margins.
Key Responsibilities Created and implemented strategies designed to increase clinic revenue.
Developed and executed advertising campaigns for social media and local media.
Provided leadership, coaching, and guidance to office staff and mid-level practitioners.
Developed and maintained referral networks with attorneys, primary care physicians, and imaging centers.
Created and managed budgets for medical service programs, tracked actual versus budgeted expenses.
Assisted with professional staff recruitment, including: interviewing, license verification, DEA verification, and level II background checks.
Collaborated with hiring partners on final hiring decisions.
Maintained adherence to compliance standards, including HIPAA, OSHA, AHCA, Department of Health, etc.
Personal Trainer, 11/2015 to 11/2016 POWERHOUSE GYM – Tampa, FL
Consistently exceeded individual $5000 monthly sales and customer service quotas.
Key Responsibilities Trained employees on sales and customer service techniques.
Coordinated with the Training Director to ensure achievement of team sales quotas.
Organized marketing events to drive lead generation and brand awareness.
Sourced referrals and performed cold calling to identify and acquire new clients.
Performed one on one personal training and instructed group boxing classes.
Educated and motivated clients to change unhealthy lifestyle habits.
Master of Business Administration (MBA): August UNIVERSITY OF WEST FLORIDA - Pensacola, FL
Bachelor of Science: Health Promotion, May 2014 FLORIDA ATLANTIC UNIVERSITY - Boca Raton, FL Health Promotion Cum Laude Graduate
Accomplished and dedicated operations management professional with demonstrated success in identifying and implementing opportunities to decrease costs and increase profit, market share, and brand awareness. Proven leadership skills, adept at providing the guidance, direction, and support needed to achieve key operational goals. Experienced in overseeing all aspects of daily operations, including: staffing, training, budgeting, resource allocation, inventory management, vendor relations, marketing, and customer service.