Practice Administrator Resume Example Capital Caring Health

PRACTICE ADMINISTRATOR

Professional Summary

Accomplished Health Care Executive & Consultant with an exemplary record of leading diverse health care organizations to sustainable organizational growth, quality, access, and stability. A history of delivering results focused on excellence and fiscal responsibility. Enthusiastic about fostering a culture that is inclusive, empowering, and encouraging. Strengths & core competencies include:

Skills

 Practice Management  Team Leadership  Physician Recruitment
 Healthcare Management  Quality Assurance  Provider Credentialing
 Labor & Contract Negotiations  Community Relations  Medical Billing Coding
 Electronic Medical Record (EMR)  Regulatory Compliance  Human Resources
 Financial & Revenue Cycle Stewardship  Insurance Credentialing  Physician / Staff Relations & Recruiting

Work History

Practice Administrator, 01/2012 to 09/2020
Capital Caring Health – Falls Church, VA

Provided leadership and management oversight for multiple Palliative Care practices located throughout DC, MD, VA, & W.VA.
Oversaw the day-to-day practice operation of outpatient clinics, hospital-based hospice and palliative care programs, Interventional Pain Center, and the Medical Services Department with a faculty of twenty-one physicians, thirty-two non-physician practitioners, a credential analyst, and three practice assistants.
Managed P&L financial goal setting and budget targets and RCM stewardship.
Managed the payroll and oversaw facility expenses and accounts payable practicing cost containment strategies.
Provided active leadership over all administrative and clinical staff functions and work assignments including patient scheduling, registration, insurance coordination, electronic medical records, patient care provision, and standards of best practice.
Lead a variety of Human Resources activities that include provider relations, regulatory compliance, credentialing, staff engagement, compensation modeling, and staff development.
Ensured compliance with various State and Federal Regulations, Medicare Conditions of Participation, and state licensing regulations.
Increased patient satisfaction scores by 90% within one year.
Produced monthly financial reports, provider billing charges, visits, and productivity metrics to the board of directors.
Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.

Consultant, Renal Care Management, 01/2009 to 01/2012
Washington Dialysis Care – Washington, DC

Provided comprehensive consulting services in clinical operations, staffing management, strategic planning, program development, public support strategy for preparation and submission applications for CON (Certificates of Public Need), state and federal licensure, and credentialing applications necessary for major projects for healthcare facilities.

Senior Operations Administrator, 01/2000 to 01/2009
Fresenius Medical Care – Washington, DC

Directed day-to-day operations and fiscal management of multiple outpatient dialysis clinics, hospital-based acute centers, and home therapy programs.
Managed operating budget of $28 million.
Responsible for profit and loss management of each assigned facility/program including anoptimal performance of facility operations to meet or exceed budgets and key performance indicators.
Led staff of twelve direct and 230 indirect reports at multiple locations and managed relationships with more than seventy-five member nephrologists.
Personnel trained in HIPAA & OSHA regulations.
Provided support in all HR areas - HRMS maintenance, employee relations/conflict resolution, new hire orientation, employee onboarding, termination process, recruitment and sourcing, performance management.
Negotiated bargaining unit contracts handled complaints from DHS, customer complaints, harassment complaints, sexual harassment, time and attendance, and allegations of misconduct.
Worked with RPA PAC to support lobbying efforts through congressional visits.
Renovated, expanded Washington Kidney Center at Washington Hospital Center to meet the growing needs of the community.
Constructed 12-station state of art freestanding hemodialysis unit in Hyattsville, MD.
Successfully relocated 30-station freestanding hemodialysis unit in Annapolis, MD.
Negotiated dialysis acute care contracts with Providence Hospital, Washington Hospital Center in Washington, and Anne Arundel Medical Center in Annapolis, Maryland.
Planned, coordinated, secured Certificate of Need, and introduced the first and the only nocturnal dialysis center in the nation's capital.
Analyzed and monitored financial documents and spreadsheets to reduce organizational costs.

Education

Diploma: Legal Research and Writing, 1989
University Of Maryland - University College - Hyattsville, MD

Laurea in Linguistics Universita Degli Studi Padova - Padova, Veneto Italy

BSc: Human Sciences - Anatomy and Physiology, 1986
University College London - London

Bachelor of Science: Public Health, ChemistryLincoln University Of Missouri - Jefferson City, MO

Bachelor of Arts: Laurea in LinguisticsUniversita Degli Studi Padova - Veneto, Italy

Resume Overview

Companies Worked For:

Capital Caring Health
Washington Dialysis Care
Fresenius Medical Care

School Attended

University Of Maryland - University College
University College London
Lincoln University Of Missouri
Universita Degli Studi Padova

Job Titles Held:

Practice Administrator
Consultant, Renal Care Management
Senior Operations Administrator

Degrees

Diploma : Legal Research and Writing , 1989
BSc : Human Sciences - Anatomy and Physiology , 1986
Bachelor of Science : Public Health, Chemistry
Bachelor of Arts : Laurea in Linguistics

Practice Administrator Resume Example

Resume Score: 80%

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