Visionary performance-driven leader offering vast experience in customer care excellence within a high-volume environment with a comprehensive background in real estate law, HUD preparations and customer service.
Excellent Customer Service
Customer order Fulfillment
High Volume Call Operations
Review, prepare and audits executed closing package for accuracy and compliance with loan program guidelines, underwriting requirements, state and federal lending laws and make corrections as required. Prepares lender funding documents to be sent to lender and obtain funding approval. Insure that documents are properly stored and funds are properly disbursed. Insure timely delivery of recording documents, loan package and check disbursements. Performs administrative duties based upon the need of the office.
Responsibilities to operating trucks requiring a CDL license; servicing customers and establishing a positive working relationship with primary contacts for each account; ensuring safety and compliance of loads; completing and recording required paperwork; performing other related duties and responsibilities as required.
Audits executed closing documents for accuracy and compliance with loan program guidelines and make corrections as required. Disbursed closing documents to lenders.
Scheduled loan closing, reviewed approved mortgage loans to determine conditions that must be met prior to closing; coordinated between borrower and loan officer to request specified documents; answered consumer questions regarding closing requirements.
Entrusted with the most complex customer service issue as a result of exceptional ability to promptly resolve any concerns and provide satisfaction of customers; ordered and reviewed title commitments, Scheduled loan closings, arranged times and dates for closing;
Reviewed title commitments for clearance to assure all items are accounted for including but not limited to updating payoff, taxes and HOA, and to determine conditions that must be met prior to closing.
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