Senior IT Manager/Project Manager in the Telecommunications and Testing Assessments/Educational industries having demonstrated managing highly technical and diverse teams, staff planning, project estimation and management of all aspects of the software development life cycle. Demonstrated experience with strategic planning, managerial, interpersonal and negotiation skills with a track record of implementing highly technical systems using ISO9000/CMM Level 5 certification processes from design review to production. Proven ability to communicate effectively with all levels of management. Working knowledge of quality assurance methodologies and quality methods of operations. Expertise that spans the complete enterprise infrastructure from mainframe to client/server and web-based platforms.
Strong analytical skills
Strong collaborative skills
Excellent problem solving skills
Budgeting and forecasting
Microsoft Office Suite expert
Project development and lifecycle
Prog/Proj Mgmt, Prod Mgmt, IT Ops, Customer Support, SW Dev, Solution Architecture
*Proficient in Microsoft Office applications (PowerPoint, Excel and Word) including Project, Visio, SharePoint. Advanced Mediation Systems, IMS-based Systems, Work Force Management Systems, Provisioning/Activation Systems, Communications Middleware, Tools
Presidential Awards 2009-2011
CEO Award 2000
Portfolio Project Manager/PM III07/2006 to CurrentEducational Testing Service (ETS)Princeton, NJ
Performing the E2E Project Management for the onboarding/migration of several ETS Brands (GRE, TOEFL, Praxis) onto an enterprise-wide registration platform involving the integration of 50 applications, operations and program processes.
Oversaw the E2E PM for various new assessment offerings as well as a major redesign spanning 4 years and 50 application interfaces for the GRE General test.
Oversaw the E2E PM for several IT infrastructure and test assessment and new scoring capabilities.
Lead team in the he development of the detailed project deliverables, WBS and milestones in conjunction with a team of 3-4 professionals and 1 support associate.
Provided weekly executive state reporting, resource and portfolio management of all deliverables associated with the GRE Redesign project.
Executed daily PM/PA team calls to discuss status of key deliverables and identification of deliverable impacting issues and risks which are managed through the appropriate online logs Adherence to Best Practices for all GRE-R project activities.
Consultant/Business Analyst03/2006 to 07/2006Synchronous Technologies, Inc.Bridgewater, NJ
Developed LEC Ordering Process for VoIP
provider which involved the development of
order flows and business requirements.
Partnered with a Cable provider for a project which involved
writing process requirements and process flows in support of pre, during
and post migration activities.
Senior Program Manager01/2004 to 03/2006TelcordiaPiscataway, NJ
Managed vendor schedules and solution implementation using on-line collaboration tools. Vendors included but not limited to Capgemini, ConceptWave and Openet Telecom.
Provided Program Management of all aspects of post sales contracts for two large North American CSP's (Time Warner Cable and Cox Communications) and one large fiber network provider (Broadwing Communications) representing over $5M in revenue with potential up-scope for $2M yearly in services.
Implemented project scheduling, resource planning, account invoicing and receivables representing over $1M in debt collection.
Utilized and applied project management skills and decisive "crisis" management techniques to turn "ground zero projects" and "troubled projects" into high-performing operations.
Senior Technical Director/Technical Director01/1986 to 01/2004Telcordia (Bellcore)Piscataway, NJ
Supervised a staff of 50 - 100 senior IT professionals managing annual budgets in excess of $20M.Management of off-shoring projects representing over $1M in annual savings.
Implemented $1M cost reduction program and managed all revenue and budget forecasts including both existing and new clients.
Led an initiative to utilize web-based technology in the development of advanced prototypes.This effort resulted in providing streaming video/audio, computer technology integration and advanced email handling capabilities towards full commercial product introduction.
Improved efficiency and accuracy of the installation process by reducing system downtime.This process was successfully trialed in a large RBOC resulting in a 50% (72->36 hours) reduction.
Led software quality improvements through the development of critical mass training; modification request reviews; code inspections; formal design reviews; integration test teams; monthly project team meetings; and conformance to quality guidelines.
Software Developer05/1979 to 06/1986Member of Technical StaffHolmdel, NJ