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Portfolio Director Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Accomplished, goal-driven project director with more than 15 years of experience supporting Fortune 500 companies within digital, mobile and client service sectors. Demonstrated ability to deliver and oversee project delivery within budget, on time and client communication that built and grew client relationship. Strong qualification in growing existing business, offering thought leadership, strategic advice utilizing best in class tools and processes.

Highlights
  • PMI Certified Project Manager
  • Skilled Vendor Management
  • Strategic Account Manager
  • Team Building Expertise
  • Strong Communicator
  • Digital Media Knowledge
Accomplishments
Experience
01/2012 to 04/2015 PORTFOLIO DIRECTOR Anthem, Inc. | Costa Mesa, CA,
  • Oversaw a portfolio of 3 accounts, generating over $800K in revenue per year. Portfolio included Ford Motor Company (Ford) mobile sites, including: United States (U.S.), Canada (CA) and Ford Quick Lane mobile experience, including site and SMS.
  • Expanded incremental revenue by $350K each year in site add-ons. Responsibilities included statement of work creation and submission, price negotiations, payment submission and confirmation and balance sheet reconciliation.
  • Monitored automotive mobile market, mobile product improvements and automaker competitor activity and collaborated with internal strategy manager to prepare and deliver mobile landscape presentation to client senior management.
  • Supervised dedicated team of six resources, including developers, junior project manager, quality assurance and creative for accuracy and completion to project scope.
  • Ensured projects kept within project scope, project budget and project time-lines utilizing daily SCRUM calls and Agile methodology.
  • Implemented process improvement that aligned with clients' desktop deployment, reducing 2 week delay previously on mobile.
  • Presented Monthly and Quarterly Business Report presentations to client.
05/2011 to 2012 PROJECT DIRECTOR Amita Health | Lewiston, NY,
  • Implemented and directed Project Management Office (PMO) for company lead management system.
  • Presented weekly analytics and projects status to senior-level clients and governed weekly internal project status meeting.
  • Accepted additional responsibility of Account Management - handling client interface, project implementation and managed $100K in new opportunities to expand company growth.
  • Supervised 5 Project Managers in implementation of 7 successful project budgets of $300K.
  • Analyzed the profitability of each project and plotted a post analysis spreadsheet for internal senior management.
  • Implemented 90 processes into PMO and distributed within the project management team.
03/2010 to 04/2011 DIGITAL SR. PROJECT MANAGER Dentsu Aegis Network | Milwaukee, WI,
  • Executed enterprise digital projects within www.ford.com website totaling $425K in revenue.
  • Presented weekly Senior Management project status updates within Ford IT PMO meeting.
  • Coordinated with PMO Manager to govern sharepoint site and update 22 document templates.
  • Regulated the $500K migration of Ford Commercial Truck onto Ford IT next generation platform.
  • Implemented new technology to handle HTML 5 assets into FordVehicles.com global website from outdated technology.
09/2009 to 02/2010 SR. ASSOCIATE PROJECT MANAGER Dentsu Aegis Network | Minneapolis, MN,
  • Facilitated $125K digital projects for Sara Lee, Disney and Walgreens client portfolio.
  • Focused with on-time project delivery, delivery within allocated budget, working closely with marketing, strategy and analytics, creative departments and on-shore and offshore production teams.
  • Managed budget, schedule and resources for Kraft Key Influencer customer re-contact via email, direct mail and Kraft.com site updates.
  • Participated in Miller Lite launches pertaining to social media: Facebook, Twitter.
08/2007 to 08/2009 SR. ASSOCIATE PROJECT MANAGER Oak Street Health Inc. | Fort Wayne, IN,
  • Demonstrated ability to enhance team cohesion by creating 17 detailed process documents.
  • Presented project management philosophies to junior delivery managers.
  • Managed a $2M development and implementation of www.gmownercenter.com, collaboration between General Motors and Yahoo! Complied with General Motors standard project management processes and acted as liaison between General Motors, Yahoo! and eight internal General Motors clients.
  • Confirmed all software was implemented properly to Yahoo! servers from General Motors Dealer Services, OnStar, GM Card member Services, GMAC Insurance and GMAC Financial Services.
  • Maintained customer re-contact emails monthly for Buick, Pontiac and GMC, online advertising for Buick, Pontiac, GMC retail and site maintenance/refresh for GMC.com.
  • Additional responsibilities included: offshore production, weekly budget updates, managed resources, main contact for project and risk management.
2006 to 07/2007 ACCOUNT MANAGER / PROJECT MANAGER Education First | New York, NY,
04/2000 to 11/2005 ACCOUNT MANAGER SITEL Corporation | City, STATE,
01/1996 to 03/2000 CUSTOMER RELATIONS MANAGER Electronic Data Services | City, STATE,
Education
Expected in 1995 BACHELOR OF BUSINESS ADMINISTRATION | Marketing Baker College, Flint, Michigan GPA: GPA: 3.5

GPA: 3.5

Skills

Account Management, Advertising, Agile Methodology, Analytics Review, Automotive Segments, Budget Reconciliation, Client Management, Contract Management, Direct Mail, Email, Marketing, MS Office, Profit & Loss Management, Presentation Skills, Processes Creation & Improvement, Project Management Office, SCRUM, Strategy

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Baker College
Job Titles Held:
  • PORTFOLIO DIRECTOR
  • PROJECT DIRECTOR
  • DIGITAL SR. PROJECT MANAGER
  • SR. ASSOCIATE PROJECT MANAGER
  • SR. ASSOCIATE PROJECT MANAGER
  • ACCOUNT MANAGER / PROJECT MANAGER
  • ACCOUNT MANAGER
  • CUSTOMER RELATIONS MANAGER
Degrees
  • BACHELOR OF BUSINESS ADMINISTRATION

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