Highly skilled 911/Police Dispatch Supervisor with an extensive customer service background in a busy, fast paced environment. Proactive and effective professional with an unsurpassed work ethic. HIGHLIGHTS Exceptional communication skills Problem solving expertise Ability to make decisions in stressful Superior organizational skills and attention situations to detail Skilled multi-tasker Quick learner and adapts easily ACCOMPLISHMENTS Recipient of numerous awards, letters of commendation, and departmental citations Attended numerous professional development and leadership seminars and conferences, both locally and nationally
Police Dispatch Supervisor, 02/2008 to CurrentWarren Police Department － Warren, MI
Responsible for supervising daily operations of the Emergency Dispatch Center Responsible for scheduling, discipline, and maintaining various administrative reports and duties Monitor phone calls and dispatch procedures for quality control Perform general dispatch duties (including emergency and non-emergency call intake and dispatching Police, Fire and EMS units) Supervise and oversee the Communication Training Program Served on several Oral Board interviews for Dispatcher, including developing interview questions.
Police Dispatcher, 05/1997 to 02/2008Citizens Academy
Paramedic － Warren, MI
Answered all incoming emergency and non-emergency phone calls Responsible for appropriate questioning, prioritizing, and classifying of incoming calls Dispatched appropriate Police, Fire, and EMS units Operated and utilized various department computer systems and equipment Developed, implemented, and taught the in-house Emergency Medical Dispatch program Developed and presented.
11/1994 to 05/1997Universal-Macomb Ambulance Service － Sterling Heights, MI
Provided advanced life support services during medical emergencies on scene and en route to.
Interacted with patients, families, hospital staff and the general public.
Second Language Instructor, 06/2005 to 09/2006Schoolcraft College － Livona, MI
Taught an intensive English as a Second Language course to foreign college students (Summer.
2005 & 2006).
Certificate: Paramedic Program:1995Madison Heights, MI
EMT Program: EMT Program:1994Macomb Community College － Clinton, MI