Facilities Specialist with 22+ years in repair and maintenance. Organized record keeper with strong interpersonal skills.
Recognized by peers and management for going above and beyond normal job functions.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.Changed equipment over to new product.Helped achieve company goals by supporting production workers.Maintained proper stock levels on a line.Ensured the most cost-effective production methods were employed.Inspected finished products for quality and adherence to customer specifications.Planned and laid out work to meet production and schedule requirements.Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges.Worked with managers to implement the company's policies and goals.Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.Started up and shut down processing equipment.Troubleshooted problems with equipment, devices or products.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Served fresh, hot food with a smile in a timely manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.Accurately measured ingredients required for specific food items.Prepared and served beverages such as coffee, tea and fountain drinks.Properly portioned and packaged take-out foods for customers.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Cleaned food preparation areas, cooking surfaces, and utensils.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team.Took initiative to find extra tasks when scheduled duties were completed.Quickly unloaded product shipments and stocked freezers.Assisted management with monthly inventory control and weekly stock ordering.Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.Prepared items according to written or verbal orders, working on several different orders simultaneously.
Recommended and helped customers select merchandise based on their needs.Informed customers about sales and promotions in a friendly and engaging manner.Tracked down sources of special products and services to meet customers' special needs.Scheduled an average of 10 appointments per week. Ranked in top 10% of sales representatives out of 2500 representatives in the Mid-west region. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.Addressed customer questions and concerns regarding products, prices and availability.Answered customers' questions about products prices, availability, uses and credit terms.Planned, created and delivered Hyundai, Subaru, and Mazda sales presentations.
Dean's list Academic Achievement Award
Graduated Summa Cum Laude
Coursework in Business Administration and Management
Coursework in Marketing and Communications
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