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Platinum Customer Service Representative Resume Example

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PLATINUM CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Exceptional interpersonal communication
  • Skilled trainer
  • Excellent time management skills
  • Customer-focused
  • Customer Satisfaction
  • Microsoft Outlook, Word and Excel
  • Adheres to customer service procedures
  • Customer service award
  • Active Listening Skills
  • Strong Organizational Skills
Work History
Platinum Customer Service RepresentativeAmerican Express Company - Sunrise, Florida, United States03/2007 - Current
  • Exceptional Customer Service.
  • Solving customers problems and always finding a solution.
  • Interacting with irate customers.
  • Multitasking while talking on the phone and navigating the computer.
  • Interacting with new or existing customers.
  • Answering questions about products or services.
  • Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of card products.

CashierNeal's Hess Oils - Hollywood, FL01/2005 - 03/2007
  • Customer service.
  • Ordering Products and accounting for items when they were delivered.
  • Greet and assist customers.
  • Transferred products between stores and other locations via computer.
  • Cash handling.
  • Recommended, selected and helped locate and obtain out-of-stock product based on store needs.

Back Office CashierPublix Super Market at Westport Plaza - Davie, Florida, United States09/2004 - 06/2005
  • Being accountable for all the money in the store  
  • Counting each cashiers tray and entering into the computer  
  • Supervising 25 employees daily    
  • Opening/closing the store with the Store Manager

Front Office CashierPublix Super Market at Westport Plaza - Davie, Florida, United States06/2002 - 09/2004
  • Package groceries.
  • Cash handling.
  • Excellent customer service.
  • Handling Western Union and Money Grams.
  • Sell Lottery tickets.

Front Service ClerkPublix Super Market at Westport Plaza - Davie, Florida, United States02/2002 - 06/2002
  • Customer Service.
  • Bag and load customer's groceries.
  • Assist customer out to their car.

Skills
Education
Associate of Arts: Computer ScienceBroward College - Davie, FLCurrent
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Resume Overview

Companies Worked For:

  • American Express Company
  • Neal's Hess Oils
  • Publix Super Market at Westport Plaza
  • Skills

School Attended

  • Broward College

Job Titles Held:

  • Platinum Customer Service Representative
  • Cashier
  • Back Office Cashier
  • Front Office Cashier
  • Front Service Clerk

Degrees

  • Associate of Arts : Computer Science

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