Picker Resume Example
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PICKER
Summary
Dependable Picker proficient in warehouse operations and correct use of equipment and tracking technology. Able to lift 50 pounds and complete demanding physical tasks. Eager to leverage 3 years' experience toward expediting operations.
Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills.
Skills
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Experience
06/2020 - CurrentPickerDxp Enterprises | Decatur , IL
- Labeled boxes and placed in outbound collection areas.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
- Labeled pallets with proper information for storage in correct locations within warehouse.
- Used [Type], [Type] and [Type] equipment to transport boxes, pallets and crates through warehouse.
- Confirmed items picked for orders by keying codes into [Software] system.
- Assisted [Job title]s with [Task] during peak periods to meet quotas.
- Selected items from bins, scanned tags with tracker and loaded onto cart.
- Transported approximately [Number] packages each [Timeframe] to loading docks using conveyors and [Type] equipment.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Weighed and measured products and materials to check compliance with specifications and regulations.
- Fulfilled orders quickly to accomplish challenging daily objectives.
04/2019 - 06/2020Call Center RepresentativeMlm Home Improvement | Moorestown , NJ
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
- Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
- Achieved or exceeded [Number]% satisfaction rating on consistent basis.
- Analyzed reports on improvements to bring effectiveness to [Type] department, improving efficiency [Number]%.
- Addressed [Type] and [Type] problems by researching and resolving concerns through effective [Skill] and [Area of expertise].
- Documented conversations with customers to track requests, problems and solutions.
- Handled escalated customer service concerns from [Job title]s and [Job title]s to preserve revenue streams from key customers.
- Processed customer account changes, using [Software].
- Promoted [Product or Service] offerings to drive growth and exceed benchmarks.
- Negotiated with over [Number] vendors to expedite product shipments and backorders.
04/2018 - 04/2019Call Center Customer Service RepresentativeSeasons Hospice & Palliative Care | Franklin , TN
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
- Shared detailed information regarding [Product or Service] options to help customers make decisions.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Increased customer traffic count by [Number]% and retail sales by [Number]%.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Answered [Number] daily phone calls to resolve [Type] customer issues.
- Ranked as most effective in [Action] out of [Number] representatives.
- Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
Education and Training
06/2018High School Diploma
Darlington High School | City, State
Darlington High School | City, State
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Resume Overview
School Attended
- Darlington High School
Job Titles Held:
- Picker
- Call Center Representative
- Call Center Customer Service Representative
Degrees
- 06/2018 High School Diploma
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