To obtain a challenging marketing/sales position in the healthcare industry that utilizes my experiences in persuasive communication, client relations and management skills. Strong Leadership Marketing and Sales Customer Relations Revenue Cycle Budget Planning Personnel Management Resource Management Long Term Planning EMR Experience (Epic, Power Chart) Mentorship Strong Communication Skills Microsoft Proficient High-performing goal oriented Manager with 20 years of military healthcare experience in hospital and medical office environments.
Education and Training
BS : Educational StudiesKent State University － OHEducational Studies
Physician Liaison Intern September 2015 to December 2015Cleveland Clinic
Administrative internship program at the Cleveland Clinic.
This is a multifaceted role includes acting as a customer relationship manager, and a liaison between the enterprise and designated physician practices to promote new/exiting business relationships.
Focused on building and maintaining relationships with external private practice physicians.
Invited to, attended and worked the exhibit area of the East-West Eye Continuing Medical Education Seminar at the Cleveland Convention Center.
Focus of the seminar was on enterprise institute campaigns that provided information on recent advancement in Ophthalmology at Cole Eye Institute, Optometry CME offerings, Doctor Connect and Referring Physician hotline line.
Home Medical Equipment Liaison December 2013 to January 2015MedCare Medical Equipment Company UPMC Mercy Hospital
Home Medical Equipment liaison collaborates with physicians, hospitals, nursing homes, and home care personnel in the process of providing coordinated quality Home Medical Equipment services.
Served as inside marketing and sales representative for MedCare Medical Equipment company; partner include: Excela Health and UPMC Health Systems.
Acted as co-facilitator for MedCare with UPMC Mercy to facilitate the implementation and development of ordering discharge medical rehab equipment.
Demonstrated product-knowledge growth and enhanced external customer contact through constant communication with MedCare COO and UPMC Mercy CEO.
Discovered and identified significant differences among discharge medical equipment orders from rehab units and proactively worked with Physicians, Physical/Occupational therapists to fulfil orders.
Coordinated with Drive Medical to provide in services for UPMC rehab staff on all bent metal and rehab medical equipment.
Led company-wide strategic team in the development to redefine, align rehab services and responsibilities of customer care.
Strengthened business-unit relationships and ensured timely delivery of rehab wheelchairs.
Identified referrals for home medical Built credibility, established rapport, and maintained communication with UPMC physicians, Case Managers, Nurse Liaisons for the appropriateness of home medical equipment based on qualification necessary to obtain reimbursement from insurances.
Petty Officer February 1994 to February 2014United States Navy
Taught and provided prevention and treatment of disease and injury.
Assisted health care professionals in providing medical care to active duty and dependents.
Rendered emergency medical treatment and transported patients.
Served as physician extender.
Responsible for the personal/professional development of 114 active duty/reserve Marines and Sailors that were assigned to 6 Alpha Surgical Company Flawlessly managed $180,000 Operating Management Department within budget.
Procured $200,000 in orthopedic supplies that directly resulted in 45 Orthopedic and 65 General surgeries during Western Pacific deployment.
Planned, implemented, and supervised $300,000 in extensive renovations to Naval Hospital Camp Lejeune's Emergency Department.
Responsible for the instruction and management of medical education for 2000 Basic Hospital Corpsman students.
Independently reclaimed $91,000 by initiating and facilitating third party collections of patients emergently transferred to and from NHCL.
Flawlessly managed $180,000 Operating Management Department operating budget.
Developed and implemented training annual programs for select Navy and Marine reserve personnel.
Wrote annual evaluations and performed midterm counseling based on job performance.
National Society of Leadership and Success, Sigma Alpha Pi Iraq and Afghanistan Veterans of America (IAVA) Certifications Hospital Emergency Response Team (HERT), Dept. of Homeland Security / FEMA External Affairs Reservist Master Training Specialist- Certified by the Bureau of Medicine and Surgery for demonstrating excellence, technical competence and application of instructional methodology.
Administrative, Alpha, Basic, budget, counseling, customer care, delivery, Focus, home care, instruction, marketing and sales, 2000, Navy, Naval, enterprise, nursing, Ophthalmology, personnel, quality, rapport, renovations, strategic