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Phone Campaign Supervisor/ Trainer Resume Example

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PHONE CAMPAIGN SUPERVISOR/ TRAINER
Summary

During my employment as a Marketing Representative, I developed my skills by presenting promotional information in a productive manner that would build impulse within the prospective client, which led to a strong commitment to the proposed product. This was accomplished using excellent communication and relationship building skills. My success in this facet of my employment led to a promotion in which I was tasked with conducting interviews for potential new associates and the responsibility of training new representatives to not only conduct themselves in a professional manner but develop their own style of operating that would be conducive to their personality.

Highlights
  • Prospecting and cold calling
  • Strategic account development
  • Strong interpersonal skills
  • Team building expertise
  • Product training and placement
  • Customer-oriented
  • PowerPoint expert
  • Demand forecasting
  • Relationship selling
  • Skilled multi-tasker
  • Strong deal closer
  • Analytical problem solver
  • Dependable
  • Account management
  • Direct marketing campaigns
  • Quality leadership
  • Excellent written and verbal communicator
  • Customer service-oriented
  • Deadline-driven
  • Microsoft Office Suite expert
  • Enthusiastic team player
  • Self-directed
  • Problem solving
  • Project management
  • Sales promotions
Accomplishments
  • 2001-Rancho Mirage Rotarian Youth Leadership Award, 1999-2001 Developed landscape layout of dad's property that was presented to water board proving area of irrigation land use differed from water companies estimate, and lead to reduction of monthly rate.
  • Recently was selected and honorably mentioned by the owner of Innovate Industries Inc.
  • as the company's top lead generator in sales as well as in conversion.
  • I later was selected to attend the Top Leaders Meeting located in Dallas Texas which consisted of several intense impact meetings with some of the countries most influential business leaders, after only working for the company for just one month. During that period of time I was recognized for obtaining the highest conversion rate with confirmed appointments in the entire Unites States.
Experience
Phone Campaign Supervisor/ Trainer, 11/2013 to Current Agent Link － Clearwater, FL
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Resolved service-related problems in a timely manner.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Resolved service-related problems in a timely manner.
Lead Generator, 05/2013 to 08/2013 Innovate Industries Inc － Clearwater, CA
  • Lead Generator/ Promotions Directors for the Home Depot Boosted conversion rates by 30% through innovative customer relationship building.
  • Created effective messaging using language, graphics and marketing collateral.
  • Developed partnerships with local businesses to secure third party promotions.
  • Led account management, strategy, targeting and campaign development for Home Depot, the second largest retailer in the world.
  • Directed a successful search engine marketing campaign that utilized solid linking, technical and keyword research tactics.
  • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
  • Entered and assigned new leads using CRM tools.
  • Devised email strategies, including segmenting strategies, welcome email auto responders and training drip campaigns.
  • Cultivated and managed relationships with key clients, vendors and community partners.
  • Managed project deadlines and monitored milestones through completion stage.
Drafting Technician, 01/2012 to 11/2012 MRC Engineering － Palm Desert, CA
  • Performed data analysis and provided recommendations to achieve set goals.
  • Played key role in designing electrical layout that resulted in timely completion of lighting contract for JC Penny.
  • Created assembly and layout drawings using AutoCAD 2009 and AutoCAD Inventor technology.
  • Created design layouts and part drawings using orthographic 3rd angle projection.
  • Prepared plans and layouts for equipment or system arrangements and space allocation.
  • Interpreted drawing markups and implemented drawing revisions provided by engineers.
  • Developed CADD drawings for newly acquired facilities, updating and maintaining existing facility documentation.
  • Coordinated manufacturing, construction, installation and maintenance projects for engineering team to complete per customer requirements.
  • Coordinated with vendors, sales reps, architects, and contractors for aid in project completion.
  • Reverse engineered hardware to facilitate documentation.
  • Assisted in engineering projects for application and distribution lighting and power systems.
  • Provided drafting support to an engineering staff.
  • Assisted technical support department in troubleshooting product returns and after-sales support to ensure customer satisfaction.
  • Modified and improved existing electrical drawings to ensure up-to-date technology and techniques are implemented.
  • Identified and solved electronic design problems, resulting in more efficient and cost effective products.
Lead Generator, 05/2013 to 08/2012 Innovate Industries － Clearwater, CA
Drafting Technician, 01/2012 to 01/2012 RC Engineering － Palm Desert, CA
  • Drafting TechnicianJanuary 2012 to November 2012
  • RC Engineering
  • Performed data analysis and provided recommendations to achieve goals.
  • Played key role in designing [electrical layout] that resulted in [aquistion of lighting contract for JC Pennys].
  • Created assembly and layout drawings using AutoCAD 2007 and SolidWorks 2005 technology.
  • Created design layouts and part drawings using orthographic 3rd angle projection.
  • Prepared plans and layouts for equipment or system arrangements and space allocation.
  • Interpreted drawing markups and implemented drawing revisions provided by engineers.
  • Developed CADD drawings for newly acquired facilities, updating and maintaining existing facility documentation.
  • Coordinated manufacturing, construction, installation and maintenance projects for engineering team to complete per customer requirements.
  • Coordinated with vendors, sales reps and machine shops for aid in project completion.
  • Reverse engineered hardware to facilitate documentation.
  • Assisted in engineering projects for application and distribution lighting and power systems.
  • Provided drafting support to an engineering staff.
  • Assisted technical support department in troubleshooting product returns and after-sales support to ensure customer satisfaction.
  • Modified and improved existing electrical drawings to ensure up-to-date technology and techniques are implemented.
  • Identified and solved electronic design problems, resulting in more efficient and cost effective products.
Education
Bachelor's Degree: Project Management ITT Technical Institute － San Bernardino, California

Project Management
Associates Degree: Computer Drafting and Design ITT Technical Institute State Accredited College － San Bernardino, California Computer Drafting and Design
High School Diploma Cathedral City High School － Cathedral City, California
Skills
account management, assembly, AutoCAD, hardware, conversion, CRM, clients, customer satisfaction, data analysis, designing, documentation, drafting, email, drawing, graphics, layout, lighting, marketing, marketing collateral, messaging, office, policies, pricing, rapport, relationship building, research, sales, sales support, strategy, tables, technical support, telephone, troubleshooting
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Resume Overview

Companies Worked For:

  • Agent Link
  • Innovate Industries Inc
  • MRC Engineering
  • Innovate Industries
  • RC Engineering

School Attended

  • ITT Technical Institute
  • ITT Technical Institute State Accredited College
  • Cathedral City High School

Job Titles Held:

  • Phone Campaign Supervisor/ Trainer
  • Lead Generator
  • Drafting Technician

Degrees

  • Bachelor's Degree : Project Management
    Associates Degree : Computer Drafting and Design
    High School Diploma

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