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Wells Fargo Bank, N.A. - Phone Banker 1 Resume Example

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PHONE BANKER 1
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
    Multi-line phone operation proficiency

  • Exceptional workflow management
  • Marketing savvy
  • Extensive history with predictive dialers
Work History
March 2007-December 2007 Phone Banker 1 | Wells Fargo Bank, N.A. | Reno, NV
        • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
      • Accurately documented, researched and resolved customer service issues.
    • Defused volatile customer situations calmly and courteously.
  • Mastery of customer service management systems and databases.
September 2009-Current Web Designer | All Eyes on You: Social Media & Web Design | Antioch, CA
        • Generated computer graphics and page-layout software, graphic elements and photography.
      • Monitored production schedules while adhering to assigned budgets.
    • Edited existing PowerPoint slides to enhance the corporate message.
  • Updated computer graphic files using graphics software programs.
March 2006-May 2007 Mortgage Agent | Heath Financial Services | Reno, NV
        • Originated, reviewed, processed, closed and administered customer loan proposals.
      • Developed and maintained relationships with local real estate agents.
    • Submitted loan applications to the underwriter for verification and recommendations.
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
January 2005-February 2006 Customer Service Representative | Innotrac Corporation | Reno, NV
          • Effectively managed a high-volume of inbound and outbound customer calls.
        • Addressed and resolved customer product complaints empathetically and professionally.
      • Gathered and verified all required customer information for tracking purposes.
    • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
November 2011-December 2011 Guest Services Associate | Toys R Us | Pittsburg, CA
        • Stocked and replenished merchandise according to store merchandising layouts.
      • Cleaned and organized the store, including the checkout desk and displays.
    • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Operated a cash register for cash, check and credit card transactions.
March 2003-December 2004 Customer Care Agent | Excel Telecommunications | Reno, NV
        • Managed high call volume with tact and professionalism.
      • Met or exceeded service and quality standards every review period.
    • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Addressed and resolved customer product complaints empathetically and professionally.
Education
Current Psychology University of Phoenix Online Campus
June 2002 High School Diploma: Procter R. Hug High School, Reno, NV
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Resume Overview

Companies Worked For:

  • Wells Fargo Bank, N.A.
  • All Eyes on You: Social Media & Web Design
  • Heath Financial Services
  • Innotrac Corporation
  • Toys R Us
  • Excel Telecommunications

School Attended

  • University of Phoenix
  • Procter R. Hug High School

Job Titles Held:

  • Phone Banker 1
  • Web Designer
  • Mortgage Agent
  • Customer Service Representative
  • Guest Services Associate
  • Customer Care Agent

Degrees

  • Psychology
    High School Diploma :

Where can I find a Wells Fargo Bank, N.A. Phone Banker 1 resume example in Antioch, California ?

This is an actual resume example of a Phone Banker 1 who works in the Call Center Industry. LiveCareer has 204628 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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