Phlebotomy Supervisor Resume Example Company Name

PHLEBOTOMY SUPERVISOR

Professional Summary

Knowledgeable Phlebotomy Supervisor skilled in coordinating department operations per established policies. Safety-oriented professional with 10 + years of progressive experience. Organized, detail-oriented and hardworking with excellent communication and planning abilities.

Skills

Patient confidentiality
Health education
Staff Training
Time management

Infection Control
Quality control guidelines
Department leadership

Work History

01/2016 to 03/2020Phlebotomy SupervisorCompany Name | City, State

Accountable for ensuring staff were properly trained and supervised, patient satisfaction and quality results were high, and the collection error rate was low.
Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
Interviewed and reviewed documentation for potential lab employees Investigate/document lab specimen errors.
Performed and taught students and staff blood draws cultures and urine collection. Writing phlebotomy procedures while upholding OSHA regulations.
Supervised and trained research assistants, laboratory technicians, undergraduate students, graduate students, post-doctoral fellows, visiting scientists, staff scientist, medical students and cardio-vascular fellows.
Complied with government and hospital rules and regulations as well as growth and revenue for laboratory division.
Achieved departmental goals and objectives by instituting new processes and standards for inpatient and outpatient procedures.
Managed and led Lab's sales effort - secured contracts formerly held by Quest and Lab Corp; initiated promotional health fairs.
Performed monthly quality control /patient surveys/staff and equipment inspections.
Attended continuous hospital/lab management employee seminars and training.
Managed and completed several basic science projects on the effects of obesity, iron overload, and pharmaceutical intervention.
Regularly prepared, edited and/or presented slide presentations for departmental research meetings and departmental seminars.
Managed research-based team-oriented data and document management for the laboratory.
Developed and implemented training processes to achieve high quality of care for all patients.
Correlated and interpreted data based on complex factors, including technical, instrumental and physiological conditions, affecting test results.

02/2007 to 01/2016Lead PhlebotomistCompany Name | City, State

Served as a Lead Phlebotomist with full responsibility for all facets of quality patient care and phlebotomy in the facility.
Performed microtechnique and venipuncture procedures for clinical laboratory analysis.
Educated patients on the proper way of relaying collection requirements and billing information.
Field high volumes of incoming calls and provide pertinent information to patients.
Handled inventory management functions associated with forms and phlebotomy supplies.Performed phlebotomy functions within blood donor center as well as mobile blood-bank units.
Worked collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Followed infection-control and safety procedures in carrying out daily phlebotomy functions.
Prepared blood-collecting equipment, draw blood, and safely store and transport samples.
Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Accurately labeled vacutainer tubes with patient name, date and time of collection.
Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Stocked phlebotomy cart or carrier with appropriate supplies.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

01/1999 to 12/2007Medical AssistantCompany Name | City, State

Aided lead supervisor in performing QA/QI for all 92 MA's in region Performed site visits to ensure proper protocols and procedures.
Communicated on a regular basis with management to implement and create effective work policies
Sanitized, restocked and organized exam rooms and medical equipment.
Maintained detailed records of test results by entering data and patient information into computer.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.

Education

05/2013Associate of Science | General StudiesXavier University of Louisiana, City, State

Resume Overview

School Attended

Xavier University of Louisiana

Job Titles Held:

Phlebotomy Supervisor
Lead Phlebotomist
Medical Assistant

Degrees

05/2013 Associate of Science | General Studies

Phlebotomy Supervisor Resume Example

Resume Score: 80%

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