OBJECTIVE: To pursue a career in the healthcare field with opportunity for advancement.
CPR certified 2008
Oneblood (Community Blood Centers of South Florida)-Islamorada, FL April 2009-February 2013
Donor Services Specialist Supervisor
2years of supervisory experience in donor collection procedures
3 years of phlebotomy experience
Assured Standard Operating Procedures were followed by staff during daily blood drive collection sites
Donor registration and blood processing tasks with accuracy using specialized computer software
Measuring pre-donation vital signs qualifying donors for phlebotomy procedures
Tending and managing of donor reactions and appropriate incident reporting
Responsible for preparation of FDA and Internal Audits
Verified that all HIPAA procedures were followed
Accountable for routing appropriate shift documents to the appropriate internal departments
Collected customer feedback
Responsible for process changes to assure customer satisfaction goals
Maintained up to date records
Developed effective relationships with all call center departments
Provided accurate and appropriate information in response to inquires to the proper department
Responsible for multiple customer accounts
Managed travel arrangements and itinerary changes with Expedia
Sales and service tasks with AT&T
Completed changes in Direct Tv accounts
Offered high quality customer service
Medical Assistant Diploma
Administrative front office
Clinical back office procedures
Anatomy and Physiology
Miami Rescue Mission 2011
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