Phlebotomist Clinical Lab Technician Resume Example
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PHLEBOTOMIST CLINICAL LAB TECHNICIAN
Professional Summary
I am pursuing a position in Health Information Technology where excellent customer service will result in increased patient satisfaction. 14 years of experience researching and addressing customer concerns Excellent verbal, customer service, and multitasking skills 6+ yrs. experience of performing clinical phlebotomy work 2+ yrs. experience of certified Nurse Aide experience 3+ yrs. experience performing Medical Assistant work 5+ yrs. experience Clinical office experience 2+ yrs. experience in Clinical Laboratory work Willing to adapt to change Willing and able to learn at a fast pace
Professional Experience
Phlebotomist Clinical Lab Technician
January 2010 to CurrentBickford Senior Living － IL
January 2010 to CurrentBickford Senior Living － IL
- Complete all steps in the collection and processing of blood samples for the delivery of patient care.
- Perform desk duties to aid in the work flow of the department.
- Assist in the maintenance of an orderly and high quality work environment.
- Complete all facets of relevant laboratory procedures under supervision.
- Provide secretarial/administrative support to enhance department efficiency.
- Perform and report test results for waived and moderate complexity testing following laboratory policies, documentation standards, and all applicable regulatory requirements.
- Serves as the laboratory liaison for physicians, nursing, business office, and others within the clinic setting.
- Demonstrate technical skills to new employees, and students when applicable in a complete and concise manner.
- Interpret SMS and other laboratory orders, and perform and complete patient billing (electronic), and assures that charge documents (manual) are accurately completed to assure timely billing.
- Perform and documents all preventive maintenance required for the various testing procedures performed within the laboratory.
- Works with the laboratory supervisor, clinic manager, nursing, and other personnel as needed on identified opportunities for improvement.
- Assists in creating a High Quality laboratory environment.
- Performs and reports results of proficiency testing and maintains acceptable competency levels for all testing performed within the laboratory.
- Enters and retrieves data from automated database and ensures all procedures are incompliance with standards.
- Ensure medical records, list and recurring reports are available.
- Enter information into the computer terminal to indicate proper categories of patients with changes of demographic data.
- File medical documents in existing or temporary records as required.
- Provide back up support to ensure proper coverage, perform other duties as assigned.
Phlebotomist/Certified Nurse Aide
January 2009 to January 2010Texas Weight Loss Center － Peoria , STATE
January 2009 to January 2010Texas Weight Loss Center － Peoria , STATE
- Search, screen and pull medical records for scheduled and non-scheduled visits.
- Screen patients; taking vital signs and educating patients.
- Administer intramuscular B12 and Lipoden injections.
- Draw patients' blood for metabolic lab testing.
- Assist Physician Assistant with patient files and paperwork.
- Prepare, update and organize patient records, answer phones, coordinate appointments, file laboratory results, fax prescriptions, coordinate main desk, operate register and manage all transactions.
- Schedules patients for clinic visits and test/studies.
January 2006 to January 2007Defense Commissary Agency, Europe － City
- Sales Store Checker GS level 3.
- Customer service division coordinated main desk.
- Managed daily cash intake.
- Addressed customer concerns face to face.
Bank Representative
January 2002 to January 2006GC Services － City , STATE
January 2002 to January 2006GC Services － City , STATE
- Researched concerns and answered inbound questions regarding customers personal and; or business accounts generated from any of our 202 independent branch locations.
- Served as first line defense against fraud and loss prevention.
- Data entry and client account portfolio maintenance.
- Tracked and logged; billable hours, team productivity, employee requested fees and refunds.
Education and Training
Technical Management Health Information Management, PresentDeVry UniversityTechnical Management Health Information Management
Associates : Health Information Technology Program Applied Science/Health Information Technology, 2013Kaplan UniversityHealth Information Technology Program Applied Science/Health Information Technology
AAS/HIT
Pulmonary and Sleep Medicine Associates of Central Texas 7/30/12 - 8/21/12 Clinical Externship) completed 90 clinical rotation hours focusing on Health Information Technology, medical records, insurance billing, office management. Scott & White Memorial Hospital, American Medical Technologists(AMT) 2011 Registered Phlebotomy Technician (RPT) certification issued : 12/05/2011
First Response Medical Training, certificate of completion(Phlebotomy) 2008
National Health careers Association (N.H.A) certification issued 04/2008.
*CB Nurses Aide Training, certificate of completion; Department Of 2007
Aging Disability Services (Texas) certification issued : Biology, 09/13/2007Cameron UniversityBiology
Physical Therapy, 2001University of OklahomaPhysical Therapy
High School Diploma : 2000Lawton Senior High
Accomplishments
- Selected as a Trainer of new Phlebotomist hires, or students, and completing the "Training the Trainers Class" with Scott & White Memorial Hospital.
- Rated High Performer in 2011,2012 and 2013 performance evaluation at Scott & White Memorial Hospital.
- Knowledgeable in these programs: Microsoft Office, Passport Client, Phoenix Production(EPIC Hyperspace), SOFT Lab Mic, Med iSOFT Patient Accounting, and 4medica Home: Integrated Electronic Health Records.
- Knowledgeable in operating these clinical machines: Clinitek Status, Clinitek Advantus, iSTAT, DCA Vantage, Hemogram Sysmex pocHe 100i, and Hemocue.
Skills
administrative support, billing, concise, Draw, client, Customer service, Data entry, database, delivery, documentation, fax, Health Information Technology, injections, insurance, laboratory procedures, lab testing, loss prevention, Assist Physician, office, Works, nursing, office management, patient care, personnel, Phlebotomy, policies, Quality, Sales, secretarial, SMS, supervisor, supervision, Technician, answer phones, vital signs
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Resume Overview
School Attended
- DeVry University
- Kaplan University
- Cameron University
- University of Oklahoma
- Lawton Senior High
Job Titles Held:
- Phlebotomist Clinical Lab Technician
- Phlebotomist/Certified Nurse Aide
- Bank Representative
Degrees
- Technical Management Health Information Management , Present
Associates : Health Information Technology Program Applied Science/Health Information Technology , 2013
AAS/HIT
Pulmonary and Sleep Medicine Associates of Central Texas 7/30/12 - 8/21/12 Clinical Externship) completed 90 clinical rotation hours focusing on Health Information Technology, medical records, insurance billing, office management. Scott & White Memorial Hospital, American Medical Technologists(AMT) 2011 Registered Phlebotomy Technician (RPT) certification issued : 12/05/2011
First Response Medical Training, certificate of completion(Phlebotomy) 2008 National Health careers Association (N.H.A) certification issued 04/2008. *CB Nurses Aide Training, certificate of completion; Department Of 2007 Aging Disability Services (Texas) certification issued : Biology , 09/13/2007
Physical Therapy , 2001
High School Diploma : 2000
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