Perceptive Customer Service Manager/Leader who cultivates positive customer relationships through clear and helpful communication. One who is able to solve problems as they arise, adjust to different situations regularly, and maintain a positive-outgoing attitude at all times. One that is susceptible to change and who provides a hard-working attitude at all times.
Phlebotomist January 2016 to CurrentBio life Plasma Services － Dubuque, IA
Collect blood for donation or for testing so the blood can be analyzed in a clinical laboratory.
Ensure that all equipment is properly sanitized before it is used to collect blood.
While working, observe strict safety protocols to avoid direct contact with the blood.
Investigate and resolved customer inquiries and complaints in an empathetic manner.
Cross-train and back up other phlebotomists and managers.
Meet all customer guidelines including service levels, handle time and productivity.
Preform job by being extremely accurate and careful while maintaining a calm and positive attitude under pressure.
Special Education-Paraprofessional aide August 2015 to January 2016Marshall Elementary School － Dubuque, IA
Assist in the educational and social development of students under the direction and guidance of the facilitator and classroom teacher.
Assist in the implementation of Individual Education Plans for the students and monitor their progress.
Provide support for the individual students inside and outside the classroom to enable them to fully participate in activities.
Work with other professionals, such as speech therapist, social workers, occupational and physical therapists.
Assist classroom teachers with maintaining student records.
Support students with emotional or behavior concerns and assist them in developing appropriate social skills Assist in the preparation and display of student work.
Nanny May 2015 to August 2015Dubuque, IA
Create stimulating, nurturing, and a safe environment for the children.
Supervise the children's activities at all times.
Plan and prepare meals and feed the children.
Place the children down for naps and bedtime.
Preform housework related to child care, including washing the children's clothes, cleaning up after meals, tidying play areas, and washing bottles.
Teach the children good social manners.
Plan and lead educational activities, including reading, and writing, with the children.
First aid training, and child and infant CPR.
September 2014 to May 2015St. Columbkille － Dubuque, IA
Assists the teacher with lesson planning and/or age appropriate activities by working with the individual or small groups of children (e.g.
Games, art, music, science, language, nutrition, playground, washing hands, etc.) for the purpose of presenting and/or reinforcing learning concepts.
Assist toddlers (e.g.
changing clothes, toilet training, etc.) for the purpose of addressing personal care needs.
Distributes instructional and/or play materials for the purpose of providing required supplies.
Maintains classroom equipment, work area, and manual and electronic files and records.
Monitors individual and/or groups of students in a variety of settings.
Organizes age appropriate indoor and outdoor activities.
Promotes good habits to promote and improve the quality of students outcome and encouraging student development Serves breakfast and lunch.
June 2014 to October 2014American Customer Care － Dubuque, IA
Inbound call center agent Responsible for handling calls from new and existing customers regarding a variety of requests.
Using knowledge of the products or services to address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Use outstanding customer service skills to assist customers daily.
Guest Service Agent January 2014 to September 2014National Mississippi River Museum － Dubuque, IA
Promote a positive visitor experience while enforcing museum procedures, enduring that the visitor's first and last impression of their experience is a positive one.
Provide excellent customer service while ensuring the safety of visitors, staff and art works.
Has a good working knowledge of the exhibitions, and activities, while assisting with ticket sales, visitor greeting and orientation, daily set up for public spaces and special events.
Greet visitors, process ticket sales and facilitate visitor access.
Act as a service advocate to resolve visitor complaints/concerns to their satisfaction and the Museums.
Communicate with visitors with diverse interest and abilities in a manner that enhances their general understanding of the Museum.
Assist with daily set-ups and special events Provide customers with information while maintaining a helpful attitude at all times.
Customer Service Agent June 2013 to June 2014Best Buy － Dubuque, IA
Greet customers upon entry to the store.
Provide detailed information about the products.
Have great product knowledge.
Maintain a clean work environment.
Stock and make sure everything is well maintained and neat for the customers who enter the store.
Provide the proper assistance to customers daily, while maintaining a positive attitude.
Provide appropriate team work, while providing the best service to customers daily.
Provide schedule flexibility, communication skills, promptness, and a genuine, friendly demeanor with customers and coworkers alike.
Sales Associate January 2013 to August 2013Hibbet Sporting Goods － Dubuque, IA
Create a world-class customer service experience by providing passionate customer service and selling through customer engagement.
Uphold the proper standards for merchandise presentation of the best apparel and equipment brands in sporting goods.
Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication and commitment to their sport or activity.
Promote company programs Ability to adjust priorities and manage time wisely in a faced pace environment.
Fitting Room Associate/Supervisor June 2012 to July 2013Dubuque, IA
Maintain a hardworking, positive attitude at all times.
Lead employees through daily routines.
Efficiently resolve customer's questions and requests while supporting fellow associates.
Promptly respond to call box and phone pages Assist at the register and customer service as needed.
Show initiative to work independently to meet presentation and recovery expectations.
Arrange merchandise on fixtures and maintain signs on sales floor according to company standards.
Resolves any customer issues in an appropriate and effective manner.
Grocery Clerk March 2008 to June 2012Hy-Vee － Dubuque, IA
Responsibility of making sure the grocery section of the store is well-stocked for the customers.
Assist in receiving, storing, and stocking of products while enduring proper product rotation and quality.
Offer a helpful smile in every aisle.
Providing assistance to resolve a conflict with a customer when needed.
Assist customers waiting for check out in the store, Scan items, request price checks, honors appropriate coupons, collect payments and give change as appropriate.
Maintain a positive, friendly, outgoing attitude at all times.
2012Senior High School － Dubuque, IAIn high school I took basic classes that helped prepare me for college.
Freshman year I participated in cheer leading, while taking
Extra-curricular classes to provide extra assistance for future prospects.
Assisted in the special education programs for students who required additional help on a daily basis.
art, basic, call center, child care, Interpersonal, Communication skills, CPR, excellent customer service, customer service experience, customer service, customer service skills, direction, special events, exhibitions, First aid, lesson planning, materials, prepare meals, access, works, Monitors, neat, presenting, problem solver, progress, protocols, quality, reading, receiving, Research, safety, selling, sales, Self-Motivated, speech, teacher, team work, phone, Well-organized