Certified and registered Pharmacy Technician with excellent data entry and problem solving skills. Excellent customer service skills, in-person and on the telephone. Detail-oriented, but focused on accuracy and efficiency with the needs of the company, and the patient always in mind.
Registered Pharmacy Technician with the Missouri Board of Pharmacy
Certified Pharmacy Technician with PTCB (Certification number 10013818)
Updated and maintained patient profiles. Accepted patient prescriptions, reviewed them for accuracy, and contacted physicians when needed.
Input prescriptions accurately.
Resolved any billing/ insurance issues or rejects.
Selected correct medications, counted, bottled, and labeled prescriptions.
Compounded simple medications, and kept detailed records as required
Maintained inventory by regularly ordering needed drugs, and pharmacy supplies.
Cleaned, organized, and labeled drugs for inventory preparation.
Processed drug recalls, and expired medications per company procedure.
Assisted in training of new Pharmacy staff.
Selected correct medications for patients, and assisted them through the checkout procedure.
Helped customers and patients with their OTC needs.
I owned and operated a commercial/ residential cleaning company. I was in charge of all administration including advertising, sales, payroll, and employee management.
Monitored calls made by telemarketers. Provided one on one coaching using calls recorded.
Created and implemented reward systems and incentives for good performance, and issued warnings, and disciplinary actions for poor performance.
Created all call scripts, course descriptions, and training materials used by telemarketing staff.
Taught inter-department courses on computer skills, sales skills, and other topics as needed.
Tracked individual and department performance.
Created graphs, and spreadsheets monthly reflecting said performance.
Calculated, and submitted commissions earned by sales staff.
Produced quarterly, and monthly spreadsheets and graphs to reflect department profitability for the Department Manager, and Senior Vice President of Department.
Daily oversight of administrative support staff. Continuously implemented new procedures to increase productivity, and improved current procedures to the same end.
Created descriptions of technical courses offered by CompuMaster. (Newly formed sister company of SkillPath Seminars)
Created all call scripts for speaking with technical customers.
Placed 100-200 outbound sales phone calls per day to current, and prospective customers.
Was recognized as the highest grossing telemarketer per month.
Held record for highest sales in a month.
Created all materials for training of additional technical telemarketers.
Trained all new CompuMaster telemarketers.
Placed 100-200 outbound sales calls per day.
Edited and created new course descriptions, and call scripts for telemarketers.
Trained new telemarketing staff.
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