Pharmacy Technician with  years of hospital and retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures.
In good standing with the [Illinois Department of Professional Regulations] Board of Pharmacy
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Verified patient data and billing information. Verified accuracy and completeness of information on prescription and refill requests. Correctly priced and filed prescriptions after they were filled. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Precisely processed third party prescriptions and managed adjudication review. Processed up to  prescriptions on high volume days with 100% accuracy. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Appropriately resolved customer issues, complaints and questions. Proficiently processed and dispensed written, oral and electronic prescriptions.
[Mathematics] Academic Achievement Award
Minor in [Communications]
Classroom Aide, Dvorak School, 1984-1987
Classroom Aide, Austin Town Hall, 1996-2000
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