Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals is seeking a career change focused on degree at hand. Currently, a Pharmacy Technician with 11 years of retail and Long Term Care pharmacy experience, with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency.
Maintains a Certified Pharmacy Technician License held by the Virginia Board of Pharmacy.
Data entry is a large focus in the Pharmacy profession. I enter new patient admissions, prescriptions and update existing profiles into QS1 Primecare and Point Click Care software systems. Work closely with pharmacists to safely and accurately dispense medication to the required units. Maintain drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders through McKession. Maintain proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Efficiently packs medication using the Opus 14 day packing system for 3 units. Delivers medication to each unit in a timely manner and on time cart exchanges every two weeks to each unit in the facility.
Communicated directly with doctors' offices via telephone and fax. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Verified patient data and billing information. Maintained proper storage and security conditions for all drugs. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs in a timely manner. Labeled all products appropriately, including cautionary and auxiliary labels. Precisely processed third party prescriptions and managed adjudication review. Maintained updated records such as pharmacy files, patient profiles and controlled drug registries.
Developed, implemented and monitored programs to maximize customer satisfaction. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Successfully managed all front-end and outlying cashiers and registers. Re-set all the registers and ran reports on a nightly basis and in a timely manner.
Coursework in Business Administration, Communications and Accounting with a minor background in Paralegal
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