Pharmacy Technician with 13 years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures.Pharmacy technician in North Carolina who excels at teamwork, conflict resolution and making sound decisions under pressure.Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. Customer service specialist with background in providing advice on diverse customer situations. with a track record of maintaining positive relationships with customers, pharmaceutical representatives, manufacturers, medical professionals, healthcare organizations and insurance providers.Customer service specialist with background in providing advice on customer situations while maintaing the HIPPA policy of patient/pharmacy relations.Friendly Customer Service with can-do attitude and willingness to help at all times. Also ordered and maintained the OTC items stocked within pharmarcy and ordered in special order items requested by doctors or at patients request.
North Carolina Pharmacy Tech since 2002
Clia certified for taking in pharmacy samples (Glucose Readings,A1c)
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained new employees and high school summer students and college pharmacy students.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store with quality communication, customer support and product representation for each client.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolve customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Assisted customers in finding out-of-stock items.Recommended, selected and helped locate merchandise based on customer needs and desires.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Dispensed and delivered patient medications to patients.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Strictly maintained customer and patient confidentiality.Advised customers on the selection of medication brands, medical equipment or healthcare supplies such as Diabetic testing supplies and Nebulizers.Consistently upheld proper pharmacy and general safety procedures and standards. Appropriately resolved customer issues, complaints and questions.
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