Obtain an administrative and/or customer service-related position within the pharmacy or medical insurance industries.
Microsoft Office, EPS pharmacy software, Healthcare
02/2016 to 05/2016
Kaiser Permanente contracted through Rose International
Trained Pharmacy Staff users on new pharmacy management system software that will replace current model Observe Pharmacy Staff Users in operation of software and corrected any inaccuracies in workflow Worked with management to improve workflow efficiency and member satisfaction at the specified pharmacy.
11/2011 to 03/2016
Pharmacy TechnicianCVS Pharmacy
Assist pharmacist to dispense prescription medication, including measuring, mixing, counting and labeling dosages of medication
Input/maintain patient data obtained from customer and healthcare providers (translating and entering new/refill prescriptions into pharmacy information system, processing insurance claims, maintaining patient profiles)
Assist with maintaining drug inventory and place drug orders; ensuring that security and proper storage of drugs is also maintained Provide quality customer service to patients and healthcare providers
Taught and reinforced policies and procedures to new hires across multiple locations.
04/2007 to 11/2011
Pharmacy ClerkCVS Pharmacy
Coordinated and processed patient medication orders and reorders; utilized a computer to enter and retrieve patient data
processed insurance claims for medications and services
Provided friendly and quality customer service to patients and other healthcare providers
established relationships to help retain customers despite fierce competition within the industry
Communicated and collected copayments, demonstrating accuracy in cash handling
Performed general clerical duties such as answering multi-line phones, operating fax and copy machines.
Education and Training
Bachelor of Arts: Political ScienceCalifornia Polytechnic University － Pomona, CAPolitical Science
Associate of Arts: Political ScienceFullerton Community College － Fullerton, CAPolitical Science
In good standing with the California Board of Pharmacy through December 2016