Skilled customer service representatvie committed to addressing customer concerns with speed, accuracy and professionalism.
Managed call flow with up to 5+ calls in queue per minute. Triage technician, working with many different sources to achieve precise and accurate customer service in times of great urgency.
Facilitated back up medicine orders, working with medical professionals and pharmacies via phone, computer, and fax to accurately and quickly deliver medicine needed. I often performed duties as company receptionist, using multi line phone systems and directing calls to accurate destinations. Ran reports and supplied data to fulfill customer report requirements.Built customer loyalty by placing follow-up calls for customers who reported product issues. Assisted billing department with accurate patient information. Performed Accounts Receivable duties to ensure proper crediting was posted to customer accounts.
Interacted with clients with both inbound and outbound customer communication. Addressed customer service inquiries in a timely and accurate fashion. Ran reports and supplied data to fulfill customer report requirements for Key Customer accounts. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Facilitated multi line phone calls providing accurate information and directing to proper departments. Assisted Accounts Receivable with data entry of student accounts of grants and monetary payments. Updated student files with incoming paperwork. Maintained up-to-date records at all times.
3.8 GPA. Minor in Science. Coursework in Communications and Psychology
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