Certified Pharmacy Technician with 1.5 years of retail pharmacy experience with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. Self-starter with extensive knowledge of Medicaid and Medicare procedures.
National Healthcareer Association certified technician (ExCPT) as of 12/29/2012. Certification valid through 12/29/2014
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
Verified patient data and billing information; as well as accuracy and completeness of information on prescription and refill requests.
Strictly maintained customer and patient confidentiality.
Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
Labeled all products appropriately, including cautionary and auxiliary labels.
Communicated with all customers and staff in a pleasant and professional manner.
Processed up to 500 prescription medications daily as part of the pharmacy team.
Calculated, weighed, measured and reconstituted ingredients with expert precision.
Interpreted and evaluated the validity of prescriptions.
Consistently upheld proper pharmacy and general safety procedures and standards.
Maintained proper compliance with prescription drug recalls.
Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
Appropriately resolved customer issues, complaints and questions.
Processed shipments to ensure product availability for customers.
Received processed invoices for a large-scale organization.
Coded the general ledger and processed vendor invoice payments.
Conducted month-end balance sheet reviews and reconciled any variances.
Researched and resolved billing and invoice problems.
Facilitated training on benefits, FMLA , new employee orientation and performance appraisals.
Delivered training material to a diverse audience of both blue and white-collar professionals.
Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Assisted patients in selecting frames that are visually appealing while still maintaining the budget or the parameters of there insurance plan. Instructed patients on the proper care of eyeglasses and contact lenses.
Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses.
Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.
Confirms that frames were correctly built with facial and eye measurements and optical prescriptions.
Maintained organized records of customer prescriptions, work orders and payments.
Tested for intraocular pressure.
Operated ophthalmic instruments, including refractors, auto-kerarefractometers, ophthalmoscopes and retinoscopes.
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