Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.
IL Pharmacy Tech License
Entered new patient profiles and prescriptions into medication input software system. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.Appropriately resolved customer issues, complaints and questions.Dispensed and delivered patient medications.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Properly directed inbound calls in phone queues to improve call flow.Addressed customer service inquiries in a timely and accurate fashion.
Entered new patient profiles and prescriptions into medication input software system. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Accurately recorded compounded products and prepared appropriate labels. Correctly priced and filed prescriptions after they were filled. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Processed up to 750 prescriptions on high volume days with 100% accuracy.
Verified patient data and billing information. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. Routinely operated the computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Followed state and federal record keeping guidelines for legend drugs and controlled substances.
Coursework in Organic and Inorganic Chemistry
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