Pharmacy Technician with years of retail pharmacy experience.Self-starter with extensive knowledge of insurance and customer service.
Pharmaceutical Technician License # PT01368
Addressed needs of internal and external members related to their prescriptions. Followed through on all inquires/complaints,keeping the Medical Director and Pharmacy Manager informed of all pharmacy issues on hand; coordinated written documentation to members and providers regarding formulary and benefit changes; assured Information Resources, Health Services and Customer Service were informed and kept current with changes that affected members and providers.
Built relationships with pharmacies and physicians
Proactively contacted members when reports indicated that they had issues filling their medication
Interacted with Pharmacy Benefit Manager (PBM) in assisting the Pharmacy Manager with issues regarding formulary management
Researched issues regarding incorrect co-pay, co-pay charges , set-ups and benefits
Researched issues regarding eligibility ,including inappropriate termination; and worked with the database administrator to resolve these issues
Prepared P&T Meeting set-up, including contact with committee member chairperson to determine availability, setting th date, invitations, reserving facility and ordering dinner
Prepared agenda for the P&T meeting including making the binders with information with all the new medication coming on the market the cost and how it would affect the company,also what medications would be removed from the formulary: Attended P&T Meeting and prepared the minutes
Strictly maintained customer and patient confidentiality.Retrieved, counted and measured drugs and capped and uncapped vials and bottles.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Labeled all products appropriately, including cautionary and auxiliary labels.Communicated with all customers and staff in a pleasant and professional manner.Provided friendly customer service at prescription drop-off and pick-up counters.Provided friendly customer service at prescription drop-off and pick-up counters.Entered new patient profiles and prescriptions into medication input software system.
Checked out customers with a warm friendly smile,assisted customers is locating products they had trouble locating
Every Tuesday night re-tagged the selves for the add and price changes then set the changer through the computer so the tags matched the prices being charged at the check stand
Moved into Pharmacy-
Communicated directly with doctors' offices via telephone, fax and email.
Entered new patient profiles and prescriptions into medication input software system.
Provided friendly customer service at prescription drop-off and pick-up counters.
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