Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Exceeded corporate target for customer satisfaction for 2 months in a row.
Provided accurate and appropriate information in response to customer inquiries about claims provided correct codes needed for processing.
Assisted members with their healthcare questions for their annual enrollment period which is a critical time for them I assisted in enrolling and educating members in new plans that were available handled calls with care.
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