Very skilled in customer service and customer relations. Strong background in pharmacy clerking and knowledgeable of pharmacology and patient medication. Currently working as a Pharmacy Clerk at Healthcare pharmacy and attending online classes at Ayers for Pharmacy Technician.
Certified Nursing Assistant
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Correctly filed hard copies after they were filled.Regularly filed completed paperwork. Strictly maintained customer and patient confidentiality.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Processed prescriptions on high volume days with accuracy.
Conducted screening, diagnostic treatment and rehabilitative and supportive services.Recorded patients' medical history, vital statistics and test results in medical records.Provided care in outpatient settings ranging from assessment to development and implementation of care plans.Provided patient diagnosis under strict time constraints.Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.Evaluated patient care needs, prioritized treatment and maintained patient flow.Provided quality nursing care in accordance with resident care policies and procedures.
Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Communicated with all customers and staff in a pleasant and professional manner.Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.Appropriately resolved customer issues, complaints and questions.
Certified Nursing Assistant Certification
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