Sales Management Expertise
Extensive experience providing management, implementation of services within the business-to-consumer,and business-to-business markets. In depth understanding of core business processes, including service development, process planning, marketing, partner negotiations, and providing strategic relationships to achieve and exceed sales goals.
Alorica- American Express- Longwood FL
Business Sales Consultant
As a Business/Sales Consultant my responsibility was to enhance the brand with product knowledge of American Express Card Services and up-selling with value added features to new and existing customers. In addition, as a business consultant / sales agent I provide excellent customer experience by being professional and being informative of the American Express Business Charge Card Program. Other duties of my position include Peer Coach that encompasses development of my team by providing assistance to new and existing sales agents in there 50/50 sales dialog, advising on compliance regulations, viewing and approving application process.Maintaining and exceeding sales goals to establish top performer status in the year 2015 and 2016 with level of premium status and at the same time adhering to new and ever changing compliance standards. Always reliable and a real team player for Alorica, and American Express.
Chase Bank-Lake Mary FL
Customer Support Adviser-Unique Portfolio
Responsible for providing excellent customer service and as a forbearance expert by utilizing my skills to offer assistance for solutions based on card members individual needs with the goal of negotiating immediate payments and/or promises to pay with specific payment dates & amounts. As a account manager I was also responsible for building relationships and maintaining excellent customer service while protecting the brand name of Chase Bank in the delicate area of collections and negotiating payments on past due balances, and providing solutions that are mutually beneficial to the card holder and Chase Bank. Also as a account manager with Chase Bank there are high standards of protocol when interacting with the customers by maintain professionalism and ethics in accordance with Chase Bank's policies and procedures while working in a fast pace call center environment. Duties included handling outbound and inbound customer calls to offer payment solutions and educate our customers on the importance of good credit. As a manager I have obtained a strong working knowledge of consumer credit laws,bankruptcy,regulatory compliance with state and federal guidelines along with the experience that provided the customer accurate information about there account status with Chase Bank. I am well versed in policy and procedures with the other internal departments such as legal, bankruptcy, settlement, and language line to provided the customer a one stop customer experience.
Received certification through the American Institute of Banking (AIB)
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