Experienced manager with excellent client and developmental skills. Action-oriented with strong ability to communicate effectively with clients. Results-driven with proven ability to establish rapport with clients. Focused on needs, and understanding dynamics of a customer.
Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Arrived on time, prepared and attentive for every training appointment. Led clients and groups of all ages through personal workouts and skill development training. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Counseled clients on proper nutrition and exercise habits. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals.
Applied and adjusted plaster/fiber glass casts to patients. Assembled and attached orthopedic traction equipment and devices as directed by a physician (braces, proprioceptive tools etc.). Set up bed units, special devices, and inspected and/or adjusted bandages and equipment. Familiar with standard concepts, practices, and procedures within the Healthcare field (HIPPA, PPE, Hygiene etc.) Educated clients about treatment options and answered related questions. Maintained up-to-date and comprehensive electronic and paper filing systems. Entered client records in a centralized database for progress tracking. Trained several in-house staff members in evaluation, data collection, analysis, technique, bedside manner and reporting strategies.
Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Recruited, hired, developed and retained retail talent for the company.
following completion of Program (3 year program)
Oasis Family Church (OFC) - Youth Team Leader, Worship Band member, Small group Leader, Youth/young adult Mentor.
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