Customer Service Representative who maintains a high level of professionalism, patience and efficiency with years of experience within the call center environment and health care fields. Exceptional strength in data entry, organization, oral and written communication skills.
Assist in the daily day to day care of elderly or disabled clients by providing, housekeeping, shopping, and meal preparation services as well as assist client with, bathing, dressing, grooming, and personal hygiene.
Answered incoming service calls from established customer base for 401k, 403b, and 457 Deferred Compensation retirement plans; received calls from financial advisor's, provided consultation as appropriate on account inquiries, mailed correspondence request for policy changes; verified and reset personal identification numbers; ensured appropriate information flow to senior team members, field representative, and third parties.
Received incoming customer calls regarding service and repair of photocopier machine, fax machine, and printer equipment; dispatched service technician to various businesses for maintenance services, addressed customer service inquiries in a timely and accurate fashion; data entry and documentation of incoming and outgoing calls to clients in data based system.
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