Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Extremely hard working, dedicated team player.
Efficient and reliable team player
Trained in HIPPA compliance
Strong problem solving aptitude
Multi-line phone operation proficiency
Works well under pressure
Personal Care Assistant, 04/2007
to 08/2009 Cerebral Palsy of Mass Inc – Melrose,
Assisted with patient transfer and ambulation.
Followed safe lifting techniques and individual resident lifting instructions.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Provided a comforting and soothing environment.
Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Monitored expiration of medical supplies and medications.
MRI Scheduling Representative, 09/2004
to 09/2006 Alliance Imaging Inc – Andover,
Assisted patients and referring physicians in scheduling MRI with proper
diagnosis, obtained proper referrals to ensure insurance compliance.
Obtained information about clients' medical history, drug history, complaints and allergies.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Quickly responded to and resolved all customer service issues in a timely manner.
Effectively managed a high-volume of inbound and outbound customer calls.
Obtained accurate insurance and demographic information
Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Maintained accurate logs with proper CPT codes
Responsible for the entire daily schedule at a fast paced large hospital
Certified Nurses Aide, 03/1999
to 06/2000 Beverly Health Care – Melrose,
Maintained accurate records of patient care, condition, progress and concerns.
Responded appropriately to the physical, emotional and developmental needs of patients.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Maintained a clean, healthy and safe environment.
Health Certificate Program,
1997 with Highest Honors Quinsigamond Community College - Worcester,
MA Accepted to Nurse Education Program
Associate of Arts: General Studies,
2002 Northern Essex Community College - Haverhill,