Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated professional with solid background in office environments ready to take on new challenges with commitment to excellence. Personable communicator with friendly demeanor talented in building rapport with co-workers and clients. Outstanding capabilities in problem-solving and conflict resolution. Works effectively on teams, as well as independently, in fast-paced environments. Organized and detail-oriented with 8 years of cash handling and customer service experience. Driven to maintain confidentiality of records and client information. Goal-focused maintaining high levels of accuracy and efficiency. Friendly with strong interpersonal skills. Experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve goals. Proficient in Microsoft Software. Motivating teams to top performance through mentoring, training, and coaching. Compassionate and understanding, seeking employment in a medical treatment facility. Motivated to apply personal and professional experience and abilities to enhance operations. Eager to learn something new.

  • Problem-solving
  • Ethical standards
  • Leadership
  • Adaptability
  • Financial expertise
  • Office operations
  • Money handling
  • Communication skills
  • Friendly and Energetic
  • Exceptional customer service
  • Strong work ethic
  • Organized and Detail-Oriented
  • Proofreading
  • Hardworking mentality
  • Research/due diligence
  • MS Office/Excel/PowerPoint/Outlook
  • Reliable and Flexible
  • Advising, Training and Mentoring
  • Documentation and Reporting
  • Planning
  • Time management
  • Reviewing paperwork and verifying information
  • Sensitive material handling
  • Strong interpersonal skills
  • Dedicated team player
Personal Banking Representative, 01/2017 - Current
Great Western Bank Oakland, IA,

• Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
• Responded and assisted customers with account inquiries and updates.
• Explained bank services, financial products and applicable fees to customers.
• Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
• Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
• Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
• Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
• Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
• Counted as much as $150,000-$200,000 in daily funds with manual and machine-assisted methods.
• Completed daily cash balancing, including the ATM.
• Reconciled cash and checks against computer records at end of shift.
• Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.

  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Increased teller efficiency by developing and implementing improved service methods
  • Ordered supplies and materials to secure inventory and sensitive and propriety items.
  • Processed over 100 transactions per day, including money transfers, deposits and withdrawals.
  • Expanded client base through consistent product promotion and sales strategy.
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
  • Used various office machines to scan, fax and print financial documents.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
  • Initiated training sessions and coached employees to develop effective staff.
  • Supervised and monitored team productivity by observing daily activities.
  • Oversaw daily workloads and workflow for smooth operations.
  • Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
  • Accepted constructive criticism to improve skills.
  • TJessicad and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
Hostess Cashier, 06/2012 - 06/2017
Arbor Terrace Senior Living Glenarden, MD,
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • TJessicad new team members in cash register operation, restaurant roles, and customer service.
  • Cross-tJessicad in waitressing, hosting, and bussing roles in order to provide skilled backup for team members.
  • Welcomed customers and sat them according to seating chart and waitress rotation that I implemented.
  • Kept check-out areas clean and organized.
  • Filled beverages and delivered food to customers as well as cleaned tables afterward.
  • Resolved issues regarding customer complaints and escalated worsening concerns.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Mentored other front of house personnel on company policies customer service techniques and professional communication.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Resident Assistant, 08/2016 - 12/2016
Missouri State University City, STATE,
  • Participated in meetings and training, including person and group development.
  • Managed administrative tasks, including maintenance requests, room change process and incident reports.
  • Devised various programs for students, including social, educational and recreational programs.
  • Served as positive role model for diverse group of individuals.
  • Responded and assisted to needs of 60 students on my floor, but hundreds of students in my building.
  • Advised on personal, career and academic worries.
  • Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities.
  • Assisted with resolving student conflicts and disputes.
  • Motivated students to become involved on campus.
  • Maintained student safety by ensuring all campus rules are followed.
  • Developed and deepened relationships with residents and fellow staff.
  • Led meetings every month to receive resident concerns and educate on changes to policies and procedures.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Conducted rounds of rooms and building to check on compliance and safety issues.
  • Worked to improve student outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment to promote happiness and safety.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
Education and Training
High School Diploma: , Expected in 05/2015
Sidney High School - Sidney, NE
Bachelor of Science: Psychology, Expected in 05/2021
Missouri State University - Springfield, MO

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School Attended

  • Sidney High School
  • Missouri State University

Job Titles Held:

  • Personal Banking Representative
  • Hostess Cashier
  • Resident Assistant


  • High School Diploma
  • Bachelor of Science

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