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Personal Banker 2 Resume Example

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PERSONAL BANKER 2
Summary

Multi-task orientated Customer Service Representative motivated to maintain customer satisfaction while providing a positive work environment. I have an extensive background in customer service that I am looking forward to utilizing in a challenging business position.

Accomplishments
  • Implemented several strategies that successfully increased sales and improved client retention rates.
  • Promoted 4 times  after 2 years of employment.
  • Received several monthly President Club Awards for top 10% sales
  • Received monthly recognition for top sales and customer service ratings.
  • Invited to the yearly President Club for top 10% performers of 2013.
  • Joined the 100k club for top sales.
  • 8 years of excellent customer service.
  • Dozens of On the Watch certificates for preventing fraud.
Experience
Personal Banker 2
October 2011 to April 2014 Wells Fargo Bank － Virginia Beach, VA
  • Assisted coworkers with complicated customer situations.
  • Analyzed customer needs to best match product.
  • Took extensive online training for corporate policies and procedures.
  • Held training and customer service seminars for tellers and bankers to better boost our customer experience.
  • Daily activity on the computer with programs such as SVP, SVT, Hogan, Internet explorer, Microsoft Outlook, Microsoft Excel, and Microsoft Word.
  • Educated customers on the variety of banking products and available credit options.
  • Cold calling customers to speak about potential banking opportunities.
  • Made daily follow up calls with current customers.
  • Cash handling skills from first role as a Teller.
  • On the fast tract for a management position.
  • Exceeded quarterly sales goals.
Assistant Manager
March 2007 to October 2011 Coastal Edge － Virginia Beach, VA
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Went the extra mile by placing special orders and called other stores to find desired items.
  • Implemented training for all employees on merchandise.
  • In charge of shutting down register and completing bank runs.
  • Identifying customers needs to best suggest product.
  • Maintained constant sales reports to help employees achieve their goals.
  • Invited to merchandise trade shows.
  • In charge of merchandising several locations.
  • Part of the 100k sales club for top sales 3 years in a row.
Associate
August 2006 to March 2007 Potts N Paints － Virginia Beach, VA
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Managed party planning and supervising guest.
Highlights
  • Customer service-focused
  • Sales expertise
  • Cash handling expert
  • Debt and credit management
  • Financial planning expert
  • Reliable
  • Excellent communicator
  • Friendly
  • Energetic
  • Excellent time management
  • Detail-oriented
Education
Business Administration Tidewater Community College － Virginia Beach, VA Finishing my associates this summer to start working on my BSN.
High School Diploma : 2009 Ocean Lakes High School － Virginia Beach, VA Completed an Advanced Diploma in the Math and Science Academy.
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Resume Overview

Companies Worked For:

  • Wells Fargo Bank
  • Coastal Edge
  • Potts N Paints

School Attended

  • Tidewater Community College
  • Ocean Lakes High School

Job Titles Held:

  • Personal Banker 2
  • Assistant Manager
  • Associate

Degrees

  • Business Administration
    High School Diploma : 2009

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