Personal Banker 2 Resume Example
Love this resume?Build Your Own Now
PERSONAL BANKER 2
Summary
Multi-task orientated Customer Service Representative motivated to maintain customer satisfaction while providing a positive work environment. I have an extensive background in customer service that I am looking forward to utilizing in a challenging business position.
Accomplishments
- Implemented several strategies that successfully increased sales and improved client retention rates.
- Promoted 4 times after 2 years of employment.
- Received several monthly President Club Awards for top 10% sales
- Received monthly recognition for top sales and customer service ratings.
- Invited to the yearly President Club for top 10% performers of 2013.
- Joined the 100k club for top sales.
- 8 years of excellent customer service.
- Dozens of On the Watch certificates for preventing fraud.
Experience
Personal Banker 2
October 2011 to April 2014City National Bank Of West Virginia － Sutton , WV
October 2011 to April 2014City National Bank Of West Virginia － Sutton , WV
- Assisted coworkers with complicated customer situations.
- Analyzed customer needs to best match product.
- Took extensive online training for corporate policies and procedures.
- Held training and customer service seminars for tellers and bankers to better boost our customer experience.
- Daily activity on the computer with programs such as SVP, SVT, Hogan, Internet explorer, Microsoft Outlook, Microsoft Excel, and Microsoft Word.
- Educated customers on the variety of banking products and available credit options.
- Cold calling customers to speak about potential banking opportunities.
- Made daily follow up calls with current customers.
- Cash handling skills from first role as a Teller.
- On the fast tract for a management position.
- Exceeded quarterly sales goals.
Assistant Manager
March 2007 to October 2011Arbys － Portland , TN
March 2007 to October 2011Arbys － Portland , TN
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Went the extra mile by placing special orders and called other stores to find desired items.
- Implemented training for all employees on merchandise.
- In charge of shutting down register and completing bank runs.
- Identifying customers needs to best suggest product.
- Maintained constant sales reports to help employees achieve their goals.
- Invited to merchandise trade shows.
- In charge of merchandising several locations.
- Part of the 100k sales club for top sales 3 years in a row.
Associate
August 2006 to March 2007Altice Usa － Bastrop , LA
August 2006 to March 2007Altice Usa － Bastrop , LA
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Managed party planning and supervising guest.
Highlights
|
Education
Business AdministrationTidewater Community College － City, StateFinishing my associates this summer to start working on my BSN.
High School Diploma : 2009Ocean Lakes High School － City, StateCompleted an Advanced Diploma in the Math and Science Academy.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Measurable results
- Strong summary
- Clear contact info
Resume Overview
School Attended
- Tidewater Community College
- Ocean Lakes High School
Job Titles Held:
- Personal Banker 2
- Assistant Manager
- Associate
Degrees
- Business Administration
High School Diploma : 2009
Similar Resumes
