Summery Personal Assistant to General Manager with a strong work ethic and positive attitude. Highly effective in fast-paced work environments. Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Energetic, motivated Guest Relations who is highly organized and skilled at balancing the needs of guests in both personal and professional capacities.
Personal Assistant to General Manager October 2012 to January 2014Grand Hyatt Amman Hotel
Worked with both Area General Manager and General Manager · Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
Maintained household inventory and maintenance schedules.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Screened telephone calls and inquiries and directed them as appropriate.
Attended business meetings and took meeting minutes.
Handled General Manager Expense Report.
Front Desk Clerk / Guest Relations/ Operator November 2010 to October 2012
Greeted and registered guests and issued room keys.
Recommended top dining and entertainment options for guests in Jordan · Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
Monitored room availability using Opera.
Delivered requested items to guests' rooms.
Referred guests to local restaurants and recommended attractions in the area.
Greeted all guests in a courteous and professional manner.
Fostered strong working relationships with all hotel departments.
Exceeded Guest Expectation · Worked at the business center and managed the meeting room · Worked at the operator and handling guests needs and managed Fire Alarm · Worked as Guest Relation and greet VIP guests.
Make sure all VIP suits are assigned · Build a friendly relation with guests and employees.
March 2010 to May 2010
High School diploma : LiteratureThe Ahliyyah School for Girls University of JordanLiterature
Bachelor's degree : Marketing, 2009Marketing
Fluent in Arabic, English
Arabic, Excellent communication, Customer service, email, English, Executive Management, faxes, General Manager, inventory and maintenance, listening, meetings, mail, Microsoft Office, Microsoft Outlook, surveys, Telephone, telephone etiquette, Telephone Skills