Client-focused Personal Assistant . Well-organized and dependable with excellent leadership skills. Customer-service focused,Dependable and Hard working.
Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.
Provided accurate and appropriate information in response to customer inquiries.Cooperated with other health related agencies and organizations in community activities.Ensured the accuracy of public information and materials.Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Worked on 401(k) administration and benefits.Managed communication regarding open enrollment for benefits.Assisted customer service with inbound and outbound calls regarding HR benefit inquiries. Conducted benefits administration for benefit-eligible employees.
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