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Personal/Administrative Assistant Resume Example

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PERSONAL/ADMINISTRATIVE ASSISTANT
Professional Summary

Patient-oriented and reliable Front Office Coordinator bringing abilities developed over 22 years. managing administrative tasks, including insurance billing, treatment planning and assisting chairside with dental procedures. Highly adaptable with great problem-solving skills,

Organized Dental Receptionist bringing 22 + years of providing exceptional customer service to patients at a dental office environment. Effective time management and interpersonal skills

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software].

Work History
Company Name.City, StatePersonal/Administrative Assistant |08/2018 - Current
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Displayed absolute discretion at handling confidential information.
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
  • Answered high volume of phone calls and email inquiries.
  • Picked up and dropped off clients at airport.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Making script copies to shuttling crew or equipment around town as necessary.
  • Screened personal and business calls and directed to appropriate party.
Company Name.City, StateDental Receptionist /Treatment Coordinator/DA |06/2016 - 11/2017
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Assisted patients in completing all necessary forms and documents.
  • Maintained and managed patient records in compliance with security regulations.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared claim forms for dental insurance.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentist with root canals, [Type] and [Type] procedures.
  • Organized referrals to other medical specialists.
Company Name.City, StateFull-Time Caregiver for Family Member |02/2015 - 07/2017
  • Kept close eye on patients vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Gathered dietary information, assisted with feeding and monitored intake.
  • Maintained clean personal areas and prepared healthy meals to support nutritional needs.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with daily living needs, including bathing and personal grooming.
  • Recognized and reported abnormalities and/or changes in patients' health status to oncologist and physical therapist.
  • Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Kept patient mentally alert by entertaining, conversing and reading aloud.
  • Administered medication as directed by physician.
  • Documented vitals, behaviors and medications in client medical records.
Company Name.City, StateBartender/Server |06/2014 - 12/2015
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted and maintained relationships with regular customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 27%.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Company Name.City, StateDental Front Office Coordinator |11/2009 - 12/2010
Company Name.City, StateDental Receptionist/Ttreatment Coordinator |04/2008 - 11/2010
Company Name.City, StateDental Front Office Receptionist |01/2005 - 12/2006
  • Managed doctors and hygienist schedule
  • Prepared claim forms for dental insurance billing.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentist with new patient exams, and dental procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Documented patients' dental health information, medical history and vital signs.
  • Booked appointments for patients using Dentrix Software.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
Company Name.City, StateDental Receptionist/Treatment Plan Coordinator |04/2017 - 09/2017
Skills
  • HIPAA Compliance
  • Self-motivated
  • Time management
  • Treatment Planning
  • Excellent multitasking capability
  • Analytical skills
  • Good telephone etiquette
  • Oral surgery
  • Patient Relations
  • Dental radiography
  • Conflict resolution
  • Scheduling
  • Insurance Knowledge
  • Insurance Billing
  • Dentrix
Education
Simi Valley High SchoolCity, StateHigh School Diploma
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Resume Overview

School Attended

  • Simi Valley High School

Job Titles Held:

  • Personal/Administrative Assistant
  • Dental Receptionist /Treatment Coordinator/DA
  • Full-Time Caregiver for Family Member
  • Bartender/Server
  • Dental Front Office Coordinator
  • Dental Receptionist/Ttreatment Coordinator
  • Dental Front Office Receptionist
  • Dental Receptionist/Treatment Plan Coordinator

Degrees

  • High School Diploma

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