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Person in Charge Resume Example

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PERSON IN CHARGE
Summary

Accomplished professional with over 4 years of experience executing successful operations strategies,
decreasing staff turnover and developing successful menus according to consumer preferences. Proven front
and back of house operations experience with an excellent track record in budgeting and decreasing costs
while expanding business operations. Recognized as an effective leader with strong strategic planning,
communication and staff management skills.

Skills
  • Cross-functional team management
  • Supervision and training
  • Problem Resolution
  • Stock Rotation
  • Organization
  • Communications
  • Customer Service
Experience
Person in Charge | 01/2018 to 04/2020
Jimmy John's - Sarasota, FL
  • Managed scheduling for 10 employees to ensure optimal productivity.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reported Lack of Resources and Calls off incidents to Area Manager for assistance and remediation.
  • Supervised performance of 2-5 workers, with goals of improving productivity, efficiency and cost savings.
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
  • Lead team of 2-5 employees in all operations including sales, service, parts and office functions.
Food Server | 09/2016 to 12/2018
Brookdale Senior Living - Sarasota, FL
  • Served average of 40 patrons daily at restaurant with consistent recommendations for exceptional service.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
DishwasherBrookdale Senior Living - Sarasota, FL
  • Completed all assigned prep work ranging from Cleaning to Restocking.
  • Backed up servers and team members during heavy work periods to maximize team coverage.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Washed pots, pans and trays by hand and using industrial washing machine.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Organized clean utensils in storage bins for servers to access easily.
  • Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Delivery DriverJimmy John's - Sarasota, FL
  • Operated delivery vehicles 5 days per week, averaging N/a miles on road and 15-25 customers served.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Maintained neat and professional appearance during every shift to promote positive company presence.
  • Entered customer orders in POS to document sales.
  • Processed payments by accepting cash and credit card payments.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Education and Training
Booker High School - Sarasota, FL
High School Diploma
06/2017
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Resume Overview

Companies Worked For:

  • Jimmy John's
  • Brookdale Senior Living

School Attended

  • Booker High School

Job Titles Held:

  • Person in Charge
  • Food Server
  • Dishwasher
  • Delivery Driver

Degrees

  • High School Diploma

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